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View Diary: ACA Signups: CO adds 10,000 new enrollees in final week of 2013 (37 comments)

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  •  Too often true, but I work in healthcare and (1+ / 0-)
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    Elwood Dowd

    for our customer service areas that would be a major red flag.  Again, given the volume it doesn't surprise me, esp. if the average talk time was almost 20 minutes. Functionally, that's only about 20-25 callers per day per agent (3 per hour, 7-8 hour shift).

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