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View Diary: ACA Roadblock - You Can Enroll, You Just Can't Get Your Payment Processed And Go Further (57 comments)

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  •  To be precise (2+ / 0-)
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    FloridaSNMOM, divineorder

    we used an agent who did the online application with us, discussed the various options, etc. Our online application made it clear we were going through an insurance agent. When we were enrolled by the agent, she did not collect payment. We were instructed to use the Customer service phone number.

    You can't use the online payment option of the company to pay because you have to have a membership ID to create an account. You don't GET a member ID number until you have paid. That is why you are consigned to Customer Service phone number HELL.

    “Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.” FDR

    by Phoebe Loosinhouse on Mon Jan 13, 2014 at 03:07:11 PM PST

    [ Parent ]

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