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View Diary: Obamacare website glitches still causing heartburn (86 comments)

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  •  It is infuriating to go through -- and people (3+ / 0-)
    Recommended by:
    mollyd, Bensdad, schnecke21

    act as if being unable to insure your child is just -- well, gee, too bad.

    LG: You know what? You got spunk. MR: Well, Yes... LG: I hate spunk!

    by dinotrac on Mon Feb 03, 2014 at 09:43:52 AM PST

    [ Parent ]

    •  Are they callous? (1+ / 0-)
      Recommended by:
      mollyd

      I don't know that that is what I think is at the root of these problems.

      I think that they were unprepared; lacked redundant systems (like people); and were operating under the misguided theory that computers can universally replace people.

      The fact that this roll out was only planned to be ongoing for a few months on a brand new website that was to deal with thousands of different kinds of plans and millions and millions of people with millions of different stories - and it was all NEW to EVERYONE - is your first clue that there were major failings in the planning.

      I don't think that means that people didn't care.  I think that means that people were pretty stupid.

      I won't even go into the fact that the majority of the people that I know who would qualify for Medicaid; or simply are in that group of uninsured working three jobs don't even have computers to use to access the site.

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