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View Diary: Obamacare website glitches still causing heartburn (86 comments)

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  •  I cannot speak to the Fed. employee problem... (4+ / 0-)

    but if the problem is with her profile being broken there is a work around.

    Accounts created in October and early Nov are usually too messed up and probably will never be fixed.  I was one of those stuck in the glitch loop too.

    Creating a new account (profile) from scratch using a new email address did the trick for me.  Also, when going through the application process, do NOT enter SS numbers or any of the fields marked as optional until the very end.  

    Disconnecting the original corrupted profile/application by not using unique identifiers (email addy & SS #) seems to be the best way of breaking free of the earlier glitches.

    Also, if ID verification is required, as of the last time I checked, it's better to mail that in (address will be supplied at completion of the application) via USPS as the uploading function was not working well.

    I've managed to help several people over at the healthcare.gov FB page get through the application process with these tips.  Hope it helps!

    •  I've been wondering how hard it is to fake it out (1+ / 0-)
      Recommended by:
      DoggieBytes

      with missing/different/still-legal data in order to be allowed to start over.  

      Thanks for answering that question.  I don't know anyone affected personally, but when I read comments such as the above I always wonder.  

      "The extinction of the human race will come from its inability to EMOTIONALLY comprehend the exponential function." -- Edward Teller

      by lgmcp on Mon Feb 03, 2014 at 10:03:50 AM PST

      [ Parent ]

      •  Since the major fixes were put in place around... (1+ / 0-)
        Recommended by:
        lgmcp

        Thanksgiving it's been very easy to get around corrupted profiles/applications by starting fresh.  

        I called the 800# and some of the reps will recommend it some won't.

        Most of the people I helped had either a corrupted profile/application OR were having problems with ID verification.  

        Two weeks ago I finally proceeded all the way through the process with a clean profile of my own and it was fast and operated smoothly.  I think for most people using new accounts most of the problems/glitches have been fixed.  :-)

    •  So here we have Americans having to fake out..... (2+ / 0-)
      Recommended by:
      maryabein, AlexDrew

      .......a website to get health coverage? And we are supposed to spread the word?

      If you hate government, don't run for office in that government.

      by Bensdad on Mon Feb 03, 2014 at 10:44:35 AM PST

      [ Parent ]

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