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View Diary: Comcast admits what everyone in a TWC/Comcast market already knows: there is no competition (125 comments)

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  •  They're very good at "accidentally" (2+ / 0-)
    Recommended by:
    PrahaPartizan, blueoasis

    Disconnecting transferred customer service calls on difficult cases.

    "Oh. You'll have to speak to our technical services/billing/cancellation department. Let me transfer you"

    -------- dial tone---------

    © grover


    So if you get hit by a bus tonight, would you be satisfied with how you spent today, your last day on earth? Live like tomorrow is never guaranteed, because it's not. -- Me.

    by grover on Fri Apr 11, 2014 at 11:13:21 AM PDT

    [ Parent ]

    •  Their customer service will also straight up lie (4+ / 0-)

      to customers.
      They are a very scummy corporation.

      •  If that's the case TW is a perfect match (2+ / 0-)
        Recommended by:
        orestes1963, grover

        for Comcast because in my city Time Warner is the scummiest of the scummy. " Customer service"?  Forgitaboutit.

        Proud to be a Democrat

        by Lying eyes on Fri Apr 11, 2014 at 07:18:58 PM PDT

        [ Parent ]

        •  So true and yet.... (0+ / 0-)

          Local and County Boards keep granting them monopoly status.  You think money & favors to board members might be the cause?  'Cause it ain't constituent satisfaction.

          The only reason the 1% are rich is because the 99% agree they are.

          by GreatLakeSailor on Sun Apr 13, 2014 at 12:58:15 PM PDT

          [ Parent ]

      •  Yup. (2+ / 0-)
        Recommended by:
        joynow, flavor411

        One told me that my free router thingy was shipped on schedule. UPS has attempted delivery but I wasn't home.

        At that moment, my UPS guy arrived.

        I order a lot from Amazon, so I know my UPS guy pretty well. I asked him -- with her still on the phone -- hey, did you attempt to deliver a Comcast box to me today?

        He said, "I have no idea what you're talking about." And he stood there  quite annoyed  while I asked her why she lied to me.

        He then left.

        I then asked to be transferred to the service disconnection department. Surprise! Dial tone!

        I did evetially reach that department. An installler personally delivered my router  thing. And I got three free months of internet.

        I was furious, as you could probably imagine. My UPS guy told his supervisor because THEY often get blamed when things go wrong. And they finally had proof Comcast has been blaming UPS for its screw-ups to customers. Apparently, UPS wasnt going to drop the matter.

        I hate Comcast.

        © grover


        So if you get hit by a bus tonight, would you be satisfied with how you spent today, your last day on earth? Live like tomorrow is never guaranteed, because it's not. -- Me.

        by grover on Fri Apr 11, 2014 at 10:44:36 PM PDT

        [ Parent ]

        •  Yeah, their customer service..... (1+ / 0-)
          Recommended by:
          stitchingasfastasIcan

          sorry I mean their "Let's screw the customer department" tried to charge me an installation fee when I knew the cable was already on in the apartment I had moved into.
          After a couple calls that ended with me hanging up on them because they pissed me off for various reasons, I picked up that they used the term 'hot' for a residence that didn't need the cable turned on.

          I called back and said the apartment was 'hot' and the person on the other end said; "Yes, I can see it on my computer".
          These fuckers were lying to me the whole time to get an unnecessary "installation fee"

          I've dropped my cable down to the basic and will eventually drop it completely.

          I hate the thought of giving my money to scum like Comcast.
          As they say, "The fish stinks from the head".

          •  During the last 2 years I lived at my previous (0+ / 0-)

            apartment, we had only Internet service with Comcast.  We determined that the triple-play wasn't necessary - whenever the Internet went down, we'd also lose our landline service.  For a brief period, I had Clearwire wireless for the Internet in my office, but it was slow and unreliable, so we went back to just using Comcast.

            I'd say, however, if you can just do Wi-Fi with your wireless service, you'll be better off.  Just not Clearwire - use Verizon or whomever is the dominant wireless provider in your area.

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