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  •  Employees (none)
    can be monitored by management without hassling the customer.  I used to do it.

    I managed at a large retail chain store...each register had a camera within the vicinity to monotor that cashier's belt.  Our computer system had an "audit" feature which allowed you to "tap" into that register and watch, in real time, what was being rung.  (Mind you, this was 12 years ago...I can only imagine what's available now!)

    When I had nothing else to do, or often while I was eating my lunch, I would watch the cashier along with the audit trail, and busted two of them under-ringing what turned out to be family members.  Both were arrested and charged with Retail Theft, as they had under-rung their family for hundreds of dollars.

    Soon, I began using these videos & audit trails to train new cashiers or during cashier staff meetings...showing them the good things that my valued cashiers had done and lauding their efforts....and at the same time, letting them know that they were being watched!

    This was done with absolutely NO hassle to the customers.  The problem is, most of these stores don't want to take the time to hire quality employees, train them properly, invest in them with a real-living-wage, then monitor their investment.  

    They'd prefer to use the intimidation method with the "dummy-at-the-door" approach, to intimidate and scare both the cashiers and the customers...when, in all honestly, most of the door guards don't even pay attention to what the receipt says!

    "In a time of universal deceit, telling the truth becomes a revolutionary act." ~George Orwell

    by Troubled on Tue Feb 21, 2006 at 10:07:37 AM PST

    [ Parent ]

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