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View Diary: Signed, Sealed, & Delivered (268 comments)

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  •  I have no faith in "consumer backlash" (1+ / 0-)
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    Meteor Blades

    It takes a heck of a lot more effort to lose a consumer than to get one.  If a product gradually loses 80% of what the consermer wants from it, the consumer will still keep on buying it, rather than changing his ways.

     Consumer backlash hardly ever works:  talk about the New Coke all you want, but that's an exception.  They dish it out and, in most cases, we'll take it, if only out of habit.

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