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View Diary: My experiences with single-payer medicine: Norway (241 comments)

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  •  I won't call you a liar (1+ / 0-)
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    .... only because the netroots nannies are now working the site.  

    But you ought to be ashamed of yourself.

    Appointments are difficult to get.  One calls a moron "appointment" specialist, who has little or no medical training with a script to follow. If they cannot talk you out of the appointment, they either make one or shunt you off to a nurse on the phone, who does the same thing. You may be put on a waiting list for a call back.  Then you get to see the doctor.  The doctor will not be your doctor, because that person will be too booked up, so you never see the same person twice.  The doctor will suggest to you that you live a healthy lifestyle, that nothing is really wrong with you, and that you should try an otc drug like Motrin first.

    After some time passes and you don't heal, you recall the Kaiser appointment line and go thru this bullsh*t again.  You see another doctor who says they will recommend you get an appointment with a specialist.

    You are told they will call you with the appointment date + time.

    They never do.

    Weeks later, you call them and b*tch.

    You eventually get ahold of the pcp, who has lost your appointment request.

    You request an appointment with a specialist, again.

    They tell you they will call you.

    Now you know that they won't, you start calling them every few days until finally an appointment card is sent to you.

    6 weeks from the day you got it.

    12 weeks have now elapsed from the time you first had to see a doctor.

    You go to see the specialist, finally.

    You guessed it.  The specialist tells you you have nothing wrong with you, implies you are a head case, adds a few more insults in, makes sure you know you're wasting his time, and blows you off.  Oh, but just to prove he's right and you're wrong, he'll order one useless test.

    You have above average communications skills, btw, and were diagnosed by real doctors with certain conditions over 2 decades ago.

    If this had happened just once, maybe it was an anomaly.  But when a pattern is noticed, and this happens all the time, and it didn't happen in your previous health insurance system, then something is wrong, because these doctors have been taught to be contemptuous of the patients because that helps the HMO bottom line.

    This is the prime example of why we do need actual choice in this country.  I was fortunate that my spouse listened to me (besides witnessing some of the ineptitude as he took me to some of the appointments, besides watching me suffer ) and he convinced his employer at the time to offer more than one insurance option.

    Kaiser, after the last blow- off, actually had the nerve to send me a 6 page questionnaire wanting me to fill it out on my experiences and rate them after we ditched them for a different provider. I thought, I don't think so.      


    "Toads of Glory, slugs of joy... as he trotted down the path before a dragon ate him"-Alex Hall/ Stop McClintock

    by AmericanRiverCanyon on Mon Jun 29, 2009 at 12:33:41 PM PDT

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    •  Which Kaiser are you dealing with ? (0+ / 0-)

      I send my primary an email, they respond immediately, and I'm on for an appt. in a very reasonable amount of time.

      I told him I needed an ortho appt., I got it right away. Got xrays, mri, everything I needed.

      I come in with pancreatitis, they deal with it, including various surgical procedures.

      I've had sciatica so bad I couldn't move, they treated me.

      High risk pregnancy, no problem.

      Jeez, what you describe sounds like an entirely different outfit from the one I've known all my life !

      I must be dreaming...

      by murphy on Mon Jun 29, 2009 at 01:25:02 PM PDT

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      •  this fishing expedition isn't going to work, but (0+ / 0-)

        ... nice try and it's past tense. "dealt with" and hasta la vista.

        "Toads of Glory, slugs of joy... as he trotted down the path before a dragon ate him"-Alex Hall/ Stop McClintock

        by AmericanRiverCanyon on Tue Jun 30, 2009 at 12:35:05 PM PDT

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        •  No fishing expedition (0+ / 0-)

          I am seriously wondering what Kaiser you went to that was so terrible.

          My family members, friends and I have gone to several different locations over the years and all have been accomodating. San Francisco, South San Francisco, Oakland, DC area, WA State, Los Angeles, San Gabriel Valley, all good experiences, no major glitches, in dozens and dozens, probably hundreds, of visits/hospitalizations/surgeries.

          There were TWO major screw ups in all these years that I know of, neither involving my family, so I don't know all the fine print. In one instance, a doctor admitted his PERSONAL mistake and apologized, so I don't think you can even put that one on "Kaiser."

          I am seriously perplexed as to how you could have had such an awful series of experiences.

          If you want to think it's "fishing" to ask, that's on you.

          I must be dreaming...

          by murphy on Tue Jun 30, 2009 at 02:03:26 PM PDT

          [ Parent ]

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