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Please begin with an informative title:

Woke up this morning to discover that neither my iPhone nor my wife's were working for making calls (data & text are fine).

Turns out it has nothing to do with the hardware (iPhone) or the software (iOS 6), but the network.

DETROIT (WXYZ) - AT&T customers report service is returning to their mobile devices after an outage that affected metro Detroit Monday morning.

Beginning at 8 a.m. many customers were unable to make or receive phone calls; outgoing calls won't connect while incoming calls are sent straight to voicemail.

Data and text messages however were still functioning properly.

Around 10:30 a.m. a spokesperson from AT&T said many customers report service has returned to their phones. The company will not yet give the "all-clear" until they are 100% certain the issue is resolved.

AT&T said they are unable to determine how many customers were affected.


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It's not just Metro Detroit, either...and apparently the service techs are either falsely claiming "bad SIM card" or admitting the problem but giving 24-48 hour turnaround times:

No Service in: Southgate, downtown, Royal Oak, pretty much the entire Great Lakes region. I did call AT&T tech support from a land line and when punching through to get to tech support stated "we are currently experiencing problems in the Great Lakes region sending and receiving call". Also asked if I would like to receive a text when the issue is resolved. COMPLETELY unacceptable. Here is the direct dial number; if you can access another device, let's be heard: 800.331.0500.

i just got off the phone with att and they said 24-48 hours!!!
it has nothing to do with the sim cards!!

Change the SIMS card is what reps are trained to say and it doesn't do poop ! At&T is clueless in 4G !

Yes I do not have any service. Found out about it online since I hadn't used my phone yet this AM. Tried making some calls -nothing! It is my only phone, since I do not have a landline they'd better fix it soon!

Not only are my at&t iphones down (Brighton and Birmingham), but my home service as well. Can't call in to complain since I have no lines!

I just got off the phone with AT&T and he kept telling me my SIM card is broken and my settings were incorrect. I kept telling him there is an outage and he would not believe me. All calls are failing.No incoming either. Ann Arbor, Saline

Fortunately, my land line still works--and this is actually the only reason why we still have a basic land line: In case of power outages (land lines carry a low level of electricity, just enough to power the phone...assuming it's not cordless, of course) or, in this case, a wireless network outage.

For everyone who's dropped their land lines, you might consider keeping a single, bare-bones (no long distance, no 2nd line, no other services) account for just such occasions.

Update: OK, my own service is back up now (as of 11:25pm), sounds like they're ramping things back up again. Carry on. :)

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