In its first week, healthcare.gov was a disaster for sure. As a CIO of a technology company, I can confirm that a lot of the problem really was caused by high demand flooding the servers.
Since then, I have logged on (or tried to) daily and seen an amazing improvement. As I have previously written, just clearing the cache and cookies didn't do it for me. I had to start all over with new accounts and a new email address.
But since I did that, its been working more or less perfectly every day. A little clunky and slow here and there, but nothing to blog about. Is my experience unique?
Almost every day I login again. The slowest part is when I get back to browsing from the plethora of plans. There are 102 plans available here in Florida, and that section takes maybe 30 seconds to load, sometimes more.
But based on my observation the site seems reasonably OK now. I've certainly seen more poorly designed sites. Ebay comes to mind, which for years was a hideous patchwork.
So I am wondering, is my experience unusual? In my view the website is overall about average for large enterprise websites - neither the worst nor the best. It seems to me that by beating up the website every day in stories and blogs we are once again falling into a right wing narrative, that, as usual, originates with a kernel of truth but then embarks off on its own misinformation campaign.
So I am seriously interested in whether other folks are seeing an "OK" website like I do, or am I somehow the only one as I could infer from the news cycle?