OK

This story has been removed

This is only a Preview!

You must Publish this diary to make this visible to the public,
or click 'Edit Diary' to make further changes first.

Posting a Diary Entry

Daily Kos welcomes blog articles from readers, known as diaries. The Intro section to a diary should be about three paragraphs long, and is required. The body section is optional, as is the poll, which can have 1 to 15 choices. Descriptive tags are also required to help others find your diary by subject; please don't use "cute" tags.

When you're ready, scroll down below the tags and click Save & Preview. You can edit your diary after it's published by clicking Edit Diary. Polls cannot be edited once they are published.

If this is your first time creating a Diary since the Ajax upgrade, before you enter any text below, please press Ctrl-F5 and then hold down the Shift Key and press your browser's Reload button to refresh its cache with the new script files.

ATTENTION: READ THE RULES.

  1. One diary daily maximum.
  2. Substantive diaries only. If you don't have at least three solid, original paragraphs, you should probably post a comment in an Open Thread.
  3. No repetitive diaries. Take a moment to ensure your topic hasn't been blogged (you can search for Stories and Diaries that already cover this topic), though fresh original analysis is always welcome.
  4. Use the "Body" textbox if your diary entry is longer than three paragraphs.
  5. Any images in your posts must be hosted by an approved image hosting service (one of: imageshack.us, photobucket.com, flickr.com, smugmug.com, allyoucanupload.com, picturetrail.com, mac.com, webshots.com, editgrid.com).
  6. Copying and pasting entire copyrighted works is prohibited. If you do quote something, keep it brief, always provide a link to the original source, and use the <blockquote> tags to clearly identify the quoted material. Violating this rule is grounds for immediate banning.
  7. Be civil. Do not "call out" other users by name in diary titles. Do not use profanity in diary titles. Don't write diaries whose main purpose is to deliberately inflame.
For the complete list of DailyKos diary guidelines, please click here.

Please begin with an informative title:

This is a followup to my previous diary on this subject.

Brief background: A healthcare.gov account created in the first half of October had $0 subsidy amounts as opposed to the expected $550/month. The call center rep suggested I "appeal" the finding.

On the advice of the good members of this community, I created another account with a new email address.

It worked!

The site worked great. Fast response times. No error messages (well, except maybe one, more about that at the end). I got a bunch of questions about income sources which I am positive the system didn't ask me the first time around (which may explain the actual problem). Kinda feels like I had created my account on what was effectively a system still under active development; well, this weekend I got to see it live! And it was great.

Turns out I underestimated my mom's (that is who the insurance is for)  income and overestimated what the subsidy should be. She missed the cost sharing reduction cutoff but that's ok. She is now enrolled as of 1/1/2014. Thanks you every voter who voted for a Democratic national candidate in the last few years.

Just one thing though. I wasn't able to pay the bill. I expected to be able to but the button for paying didn't work. It gave me a message instead telling me to expect a call from Horizon. Is that normal?

ETA: I forgot to summarize the impact of this on my mom. She saves about $150/month on insurance premiums with this ACA plan and she finally has insurance that doesn't limit her to 10 days per year of hospitalization. I could have pushed the premium down even lower (the lowest cost plan was $300 less than what she pays today) but I'm not a fan of how narrow the networks are in those plans. To me, if I had to complain about something that would be it. The networks are very very narrow in the cheapest (by premium) plans. That is going to bite a lot of people in the ass in the years ahead.

Intro

You must enter an Intro for your Diary Entry between 300 and 1150 characters long (that's approximately 50-175 words without any html or formatting markup).

Tue Nov 19, 2013 at 10:42 AM PT: UPDATE: It's Tuesday and my mom hasn't heard from Horizon yet so I decided to call them myself. After spending a few minutes on hold, I got someone live who told me I needed to be redirected to the correct extension, which she did and.... it wasn't the correct extension. I hung up. Some other time.... as if healthcare.gov's initial difficulties weren't bad enough, now I have to deal with the usual insurer bullshit.

Thu Nov 21, 2013 at  6:28 AM PT: Still no word from Horizon.

Extended (Optional)

EMAIL TO A FRIEND X
Your Email has been sent.