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Something is definitely going on at Covered California. It appears the surge in last minute applications has them overwhelmed.
They extended the payment deadline from January 6th to January 15th. This wasn't to alleviate any financial burden for consumers. This was because so many had not been billed in time to meet the Jan 6th deadline.
Callers to the site's 1-800-300-1506 helpline are being shunted. In other words an automated message tells callers to go to the website, says "Goodbye" and hangs up on them. I experienced this first hand today.
The new fallback position is to tell people they can visit their healthcare provider without insurance cards and file the claim after the applications gets fully processed.
I guess it will all work out in the end. I just want to be enrolled, pay for it and stop worrying about it. I'm not sure whether I should try to act or just wait it out. Since the only avenue to inquire I have left is programmed to automatically hang up on me, I guess that answers that.
Any other experiences or advice with Covered California? Please share.
That's a new one. @CoveredCA: We are currently experiencing a high call volume…go somewhere else…goodbye. (hangs up) #customerservice