So here I am dealing with what passes for customer service in 21st century America. Customer service is an expense, you know. I get someone who barely speaks English who gets defensive and scolds me as if I'm the one who doesn't understand. 34 minutes later I settle for something that's an acceptable replacement and am told I will get a confirmation email (required for completion of my issue) "within 15 minutes". After 40 minutes, I call back and customer service is closed for the day. Today, at the third attempt, I get someone else who processed my order and it looks like I'm finally good.
They ask me if I want to take a survey, but what am I to do? The company sees customer service is an expense and will not improve it. The Rep I talked to probably lives in Indonesia and if I complain will lose her $5.00/month job or face some harsh punitive punishment for this event.