I'm an insurance agent here in Washington, nine months in this business, and yesterday, I got my first request for a flood insurance quote. FEMA administers the National Flood Insurance Program, so I gave them a call for help. I first called the "General Contacts" number on the FEMA.gov webpage. It's not general contacts. It's applications for disaster assistance. I asked for the appropriate number. I was given 1-800-638-6200. I repeated the number back to the operator. He confirmed it. I dialed, and the person who answered the phone said, "Hello, this is Tiffany, thank you for calling the Order of Magic Potato Heads, may I have your zipcode please?"