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I don't know if this meets the requirements for a diary entry, and I can delete if it doesn't, but I need help, and I know you all can dig up extraordinary research on google. :)

This morning, I went out, started the car, turned on the rear defroster, and went back into the apartment. I came back out a few minutes later and heard a LOUD pop. I thought it was the ice cracking. Hubby went to scrape the ice off the back windshield... the glass all shattered and about a third of the back windshield fell in tiny little pieces into my back seat and dash.

So, I need your help.

I've been doing some research, and have found stories dating back to the 80's about GM cars having their rear windows shatter for seemingly no reason. When looked into further, the rear window defroster was to blame.

So, what I need help with is collecting links. I go to the dealership in a bit less than an hour to get my car looked at. I want to take my evidence with me. They're trying to back out of it... they're trying to blame it on other things... the cold, etc. If the rear window defroster is to blame, GM has to pay for it.

So, can you help me find recent stories of things like this happening to GM cars? I have a 2002 Buick Century, so anything about Buicks would be best, but stories of any GM models will do. In the mean time, I will look up what I can myself. I would like to take no less than 20 stories with me.

Thanks so much!

Originally posted to flautist on Wed Jan 23, 2008 at 10:34 AM PST.


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Comment Preferences

  •  So far (6+ / 0-)

    My [future] congressman is my mechanic. (-10, -9.49)

    by flautist on Wed Jan 23, 2008 at 10:36:52 AM PST

  •  try this (3+ / 0-)
    Recommended by:
    boran2, flautist, MichiganGirl

    'The votes are in, and we won.' - Jim Webb, 11/07/2006

    by lcork on Wed Jan 23, 2008 at 10:45:23 AM PST

    •  Thanks (1+ / 0-)
      Recommended by:

      they didn't have anything related to the window, but they DID have something related to the fuel system that I should look into......

      though, that's not COMPLETELY up-to-date, as the GM guy I talked to said that there IS a recall on some of the rear windows of my car make and model because water leaks around them, and that was not listed on that site.

      My [future] congressman is my mechanic. (-10, -9.49)

      by flautist on Wed Jan 23, 2008 at 10:56:11 AM PST

      [ Parent ]

  •  Surely... (1+ / 0-)
    Recommended by:

    Obama and/or Hillary must be behind this outrage.  

    Fear will keep the local systems in line. -Grand Moff Tarkin Survivor Left Blogistan

    by boran2 on Wed Jan 23, 2008 at 10:46:27 AM PST

    •  nah (1+ / 0-)
      Recommended by:

      It's Edwards. He shattered it to prove his point about the poverty issue.

      (Okay, so I'm not impoverished, but I'm pretty close to broke... I can't afford the $500 it will cost to replace if GM won't cover it... :P )

      My [future] congressman is my mechanic. (-10, -9.49)

      by flautist on Wed Jan 23, 2008 at 10:49:13 AM PST

      [ Parent ]

  •  Hmm. (0+ / 0-)

    If the rear window defroster is to blame, GM has to pay for it.

    Is the car still under warranty? If not, then your first assumption most likely isn't even true.

    •  It's not (0+ / 0-)

      but I talked to the dealer, and he said that if they diagnose the problem as a mechanical defect (ie: the rear window defroster is at fault) then GM will replace it. I think the defroster IS at fault, seeing as how it happened about 5-10 minutes after turning the defroster on.

      My [future] congressman is my mechanic. (-10, -9.49)

      by flautist on Wed Jan 23, 2008 at 10:54:32 AM PST

      [ Parent ]

  •  1998 Olds Silhouette GM (0+ / 0-)

    We had our van less than a month, drove it out of town (mild, sunny day) and the rear window shattered and fell inside the van.  No cars around in front or back - window just collapsed.  I thought we had been shot at...  The mechanic said "it happens."

    "Man's life's a vapor Full of woe. He cuts a caper, Down he goes. Down de down de down he goes.

    by JFinNe on Wed Jan 23, 2008 at 10:50:52 AM PST

  •  For one thing, they can't say it's due to cold (1+ / 0-)
    Recommended by:

    that is asinine. Why would any company, in their right mind, put a heated coil in a piece of glass, when it is fairly well known that cold glass, hit with hot water shatters and vice versa? That's, like, elementary science class. The  glass used in car windshields is supposed to be made to withstand extremes and shatter so as not to injure the occupants.
    They don't have a leg to stand on. If it shattered becuase of cold, then the glass is inferior - GM's fault.
    If it's due to the heater coil, then that is defective and, once again, GM's fault.

    "The truth shall set you free, but first it will piss you off!" - Gloria Steinem

    by MA Liberal on Wed Jan 23, 2008 at 11:21:05 AM PST

  •  This probally does not help your case. (0+ / 0-)

    About 1980 I sat looking thru a patio door at my 1978 Caddy. The temp was sumertime, about 85 F. Suddenly the passenger side rear window shattered, just as you describe. There was no reason other than temp change causing stress. Ask the dealer how many other buick windows crashed that morn. Seems either way he answers is a problem for him.

  •  Thanks for the help (0+ / 0-)

    unfortunately, they won't cover it. I wish MA Liberal was right, that they would have to cover it if it's because of the cold.. but while they SHOULD have to cover it, they won't. The shop guy was a pretty young kid... really nice. They were supposed to charge $40 for the diagnosis, but he didn't charge me anything. He was so appologetic... he said, "We really tried to find a good reason, but there doesn't seem to be anything defective. So, we called other dealers and researched it ourselves, but we couldn't come up with anything that GM would cover for you."

    So, $500 for replacing the glass for me. :( I AM, however, filing a complaint about this. At least if others have the same problem, they may do something about it someday. :P

    My [future] congressman is my mechanic. (-10, -9.49)

    by flautist on Wed Jan 23, 2008 at 12:37:33 PM PST

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