I am not a "cheap" guy. But if I can get what I have now for less money I will. Monthly I pay around $275 for cable, phone (VOIP), and my Internet connection. I actually pay twice what is advertised for my cable modem, cause I work out of my house and therefore buy their business grade account. They couldn't know this, but I am an honest dude. Today they pissed me off and I called them to downgrade my service and OMG you got to hear this.
I've always been their best customer. I was buying their VOIP long before it was popular. Buying everything they had to offer long before they started putting it in ads. You know buy the bundle (phone, cable, Internet).
I got pissed off today and called them, wanting to downgrade everything I had to the most basic level. I had to talk to four people, but eventually a lady gave me exactly what I had for $59.95 less a month. I explained to her I've been paying this rate for a few years so that is like a few thousand dollars. How could this happen?
Her response, yeah "sorry about that, we should have made you aware of this." I stopped her right there and said I'd called multiple times and asked why I can't get the deal advertised on TV.
Do I have to call and threaten to cut my services to get a deal? Her response, "yes." So there you have it.
UGH!!!!!!!!!!!!!!!!!!!!!!