So one day after the presumed death of health care reform I go to the Aetna website and see the fancy artwork and try to login to check a claim since (to improve customer service) they no longer mail out EOB statements. But the website login process is foobarred.
I call Aetna and ask about it and they agree yes the website is down.
The rep asks if there is anything she can do to assist me. Wow. How nice of her.
I ask her to start sending all claim EOBs in the mail (as in US postal service mail).
She says I can request that on the website !
I ask if she can make that change for me since, after all, she made the offer to help.
She says no she can't because the website is down. Can you believe these people?
I ask if this outage which totally prevents any form of customer service from being provided over the phone or on the website, whether the outage is causing any delay in payment of executive salaries.
She says No.
I hang up. (I am not making this up. This is a real phone call to Aetna today!)
Basically the message is keep sending billions to executives for doing nothing and then go home and die.
I am mad and disgusted.
So if you think this country is a democracy, forget it. We have the US Senate to thank for that. In the first place, the US Senate is an antidemocratic institution constituted geographically, not democratically, to oversee the excesses of democracy put forth from the House of Representatives and put them in their place.
But just to make sure no ounce of democratic populism creeps into the US Senate, we also have the 60 vote cloture rule.
We need to get rid of the 60 vote cloture rule now.