WHERE TO TURN: LINKS
☀ For more stuff sort of like this, the Cranky Users group.
☀ For lots of official detail about the site and its workings, the DK4 FAQ (frequently-asked questions). The main Daily Kos FAQ is still here.
☀ To report something not working to the dev team, the bug report form. A bug report will not be directly responded to, but will be kept on file by the development team until the issue is resolved or otherwise closed.
☀ To get immediate response for technical help or urgent site problems, the contact form (be sure to select the tech support radio button). A tech support request will get prompt response, but does not get added to the bug report database. If you use it to report a known bug, you'll be told it's a known bug, and that's it.
☀ For immediate catharsis, complain in a Cranky Users thread. These threads are regularly scanned by kos and developers, but it's not a guaranteed way to bring an issue to the attention of these folks. But sometimes you just need some sympathy from other cranky people! (And sometimes, other cranky people have advice that can help you.)
Our thanks to kos, the development team, and the Dkosopedia contributors for their vigorous efforts to deliver a site that works well and to help us know how to work it!
|