For a switch I was happy to do a telephone survey.
I just got off the phone with a lady doing a survey on banks, obviously focused on Bank of America. I'd closed my accounts with them in December, and I sort of expected someone at the bank to ask me if they'd done anything to drive me away. They didn't ask back then; maybe it was because they're using some outside firm to do it with these surveys.
The lady asked if I'd heard news about banks failing or being in financial trouble, banks being investigated, foreclosures, putting new fees on checking accounts, putting fees on debit cards, reversing those fees, and some other items. I'd heard about all of them, mostly here on Daily Kos.
Then she asked if what I'd heard had a bearing on my quitting Bank of America. I gave them a 9 or 10 out of 10 on foreclosures and debit card fees. There were questions on how trustworthy, user friendly, etc. Bank of America was. I gave them the bottom rating across the board, saying I hadn't had bad experiences myself on some of the items but other people had.
I told the lady I decided to quit Bank of America over a year ago, when they tried to cut off contributions to Wikileaks. I had to spell Wikileaks for her; she hadn't heard of it, apparently. I told her the CEO (whose name I don't remember, luckily) acted like a pig, a disgusting person, in his self-righteous reaction to the public relations backlash over the debit card fees. I said they had been foreclosing on people after stringing them along by saying they'd renegotiate mortgages.
I said when I finally closed my checking account and CD the people at the local branch seemed to be bending over backward to be cordial. I added they seemed like the crew on the Titanic, going out of their way to be polite to passengers as the ship was sinking.
It made my day.