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I recently moved back to Nashville to work at a retirement home. Currently I hold a Masters in Sociology, and I thought I would be able to get a job with the state, but at the last minute it fell through as did my income...from $3,000 dollars a month to $1,800 dollars a month. Needless to say, without transportation, living in Murfreesboro was no longer feasible so my husband and I packed up and moved to Nashville last week. Since I moved up here nightmare after nightmare has occurred and I'm sitting at work just glad to be employed, even if I am underpaid for my education level.

I made an appointment to have my Comcast services cut on yesterday as my husband goes to school online and I often need the internet to complete my work. When I rented this apartment I was told that it was cable ready, but I found that in fact it was not ready at all. Comcast did not bother to ask me if our apartment was cable ready, nor did they bother to say that I needed a different appointment if it was not. Our installation time was from 10a-12p, and the Comcast agent was 2 hours late arriving at 2 in the afternoon. He was rude, hateful, and it was just altogether a nasty experience. Nothing seems to be going right for me this week. Now it will be another week before our internet will be cut on, and I can't seem to explain to Comcast that they will be unable to call me on the phone as I do not have a phone as Comcast is my phone provider. Frustration after Frustration. Of course these are first world problems, but they do impact my ability to make a living, and my husband's ability to complete his school work.

The purpose of this diary is to really point out the problem with the Comcast monopoly in Nashville (and Murfreesboro it was just as bad there...) They argue that you have options when in fact you have no comparable service to buy from. Many of you may remember a few years ago when Lafayette, Louisiana began to compete with the cable company and they won. Comcast is a horrific company and should be held accountable for what it does.  When you are a company that is considered one of the most hated in the country, there is a reason for that. When you are in the company of Pepco, the airlines, and PG&E as some of the most hated in the country then it is time for local residents to take hold and do something about it, and often, like in Lafayette, that's just what happened. Start asking your local councilmember if they would support a plan similar to Lafayette's, and if they won't find out why. Monopolies suck and they are never in our best interests. Get active and fight the powers that be. We're the only ones that can.

I'll write another diary later this week about the horrific apartment that I rented, and all the lies that I was told to get me to sign on the dotted line. I need to be a better consumer, because obviously everyone is out to screw you in this economy, even if screwing me means I don't pay my rent. Sigh.

Originally posted to zakandsantos on Fri Jul 06, 2012 at 06:25 PM PDT.

Also republished by Three Star Kossacks and Southern Action.

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Comment Preferences

  •  Tip Jar (6+ / 0-)

    Born in TN-05, Live in TN-06, Married in IA-02.

    by zakandsantos on Fri Jul 06, 2012 at 06:25:29 PM PDT

  •  nah, just evil's cable company (5+ / 0-)

    Obama wants your guns = Romney wants your Medicare Stop choosing your guns over your health You're shooting yourself

    by blueoregon on Fri Jul 06, 2012 at 06:36:00 PM PDT

  •  My name for them is Comcrap. n/t (4+ / 0-)

    Float like a manhole cover, sting like a sash weight! Clean Coal Is A Clinker!

    by JeffW on Fri Jul 06, 2012 at 07:56:31 PM PDT

    •  Your mileage may vary. (2+ / 0-)
      Recommended by:
      Calamity Jean, zakandsantos

      I was really concerned about internet broadband quality, until I remembered what a ComCast serviceman (who was an independent contractor) told me; "It's the infrastructure. If you're in a location where the communications infrastructure has been regularly upgraded, you'll get consistent signal strength and resulting quality. If not, there's not much any of the cable providers can do about it."
      Is he right? I think so, although really, what do I technically know about it?
       I cancelled ComCast, got another provider, pay less, and internet, phone, and cable tv work fine.
      My opinion now is, I'll cancel service regularly, shop for the best bundled offer available as soon as my 'contract' expires. ComCast's "gift" to me over the years was the worst customer service experience of any company I've ever had to deal with.

  •  are they really that much worse than (0+ / 0-)

    other cable providers?

    "Okay, until next time. Keep sending me your questions, and I will make fun of you... I mean, answer them." - Strong Bad

    by AaronInSanDiego on Fri Jul 06, 2012 at 11:25:05 PM PDT

    •  Well... (1+ / 0-)
      Recommended by:
      cybersaur

      The list I read put them at 4 I think and Cox, Charter, Time Warner were further up the list. They're all pretty bad, and the point I was making that monopolistic nature of these organizations is the problem.

      Born in TN-05, Live in TN-06, Married in IA-02.

      by zakandsantos on Fri Jul 06, 2012 at 11:54:07 PM PDT

      [ Parent ]

      •  Part of the problem is that they provide (1+ / 0-)
        Recommended by:
        zakandsantos

        both the infrastructure and the content. When I got my first cable modem from Cox in 1997, Cox only dealt with cable hardware and infrastructure, while the servers and internet issues were handled by @Home, which was owned by a consortium of cable providers IIRC, before merging with Excite. The service back then was very good, but has gone downhill since they bundled everything together under Cox's control.

        "Okay, until next time. Keep sending me your questions, and I will make fun of you... I mean, answer them." - Strong Bad

        by AaronInSanDiego on Sat Jul 07, 2012 at 12:03:48 AM PDT

        [ Parent ]

  •  Have you looked into wireless? (0+ / 0-)

    I use Verizon 3G at home, and while 3mbps isn't as fast as a cable connection, it's sufficient to do everything but stream HD video. My daughter uses it to watch TV shows from Hulu.

    "A lie is not the other side of a story; it's just a lie."

    by happy camper on Sat Jul 07, 2012 at 06:04:29 AM PDT

  •  I don't like any of the options (1+ / 0-)
    Recommended by:
    zakandsantos

    I had AT&T phone / dsl - hated them, then they came in with UVerse free trial, tried it ... big mistake, although they did come in and wire my home for free when I tried the 30 day free trial. Slow internet, artifacts on TV, phone noisy - they kept trying and told me I was too far away from the central point (so why did they even try?). Cancelled UVerse - they told me during the buy in trial that if I cancelled they would put it all back the same way it was before, eg back to AT&T normal crappy service. That's when I found out AT&T is NOT the same as AT&T UVerse. Was without a phone for over 2 weeks while trying to juggle the 2 AT&T's which always had support people who were clueless and kept pointing the finger at each others "company". Plus the hold times were outrageous. AT&T and UVerse really compress the signal to get it down the 24 ga 2 wire phone lines.

    They finally fixed it after a zillion cell phone calls. By then I was so angry I called Comcast - I guess Comcast service depends on who/where you are. I went back to Directv for TV - they have some channels I watch that no one else offers. Comcast came out did their thing, switched over the phone seamlessly, great install guy gave me all kinds of extras (I think this is the luck of the draw), so far been good - I run speed test frequently and my Internet connection is always above the average.

    However, I do want Verizon FIOS if it ever comes available in my area. I know I'll switch to that .... fiber optic to the house - bandwidth galore.

    "The only difference between a religion and a cult is the amount of real estate they own" - Frank Zappa

    by Da Rock on Sat Jul 07, 2012 at 06:43:03 AM PDT

  •  asdf (0+ / 0-)

    Comcast is 100 times better than AT&T.

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