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Writing a letter to Whole Foods about their CEOs oral diarrhea elicited the following response.

Dear Customers,

Thank you for contacting Whole Foods Market to share your thoughts on John Mackey’s recent comments in the media. We understand and are concerned about your feelings of disappointment. We are hearing from many of our customers about this, and we are sharing all of the feedback we’re receiving with our leadership team, that includes both co-CEOs.

I want to acknowledge that we may not be able to provide a response that satisfies your comments, but we do want to provide some clarification. Here are the facts about the healthcare offered by Whole Foods Market:

All full time Team Members (30+ hours per week) who have reached a minimum term of service (either 10 or 20 weeks, depending on their job) are eligible to receive health benefits – that’s the great majority of our Team Members. No eligible team member who has reached this term of service has to pay more than 10 dollars per paycheck for their health benefits and may add family members to the plan at a slightly higher cost. Tobacco users pay an additional surcharge of 12 dollars per paycheck. Every three years, Team Members also have the opportunity to select their benefits in a company-wide vote.

Thank you for your feedback. Again, I understand this message may not win back your support, but I do hope you'll reconsider and please know that we are listening and working to make our stores (and our company) a positive part of your life.

Kind regards,
Rachael

Rachael Gruver
Customer Information Specialist
Whole Foods Market Global Headquarters
550 Bowie Street
Austin, TX 78703

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