Skip to main content

Wal Mart Shelves Empty
Wal Mart's Empty Shelves.
Walmart's downward spiral is accelerating according to Bloomberg. Shoppers tired of Walmart's empty shelves and long lines are bolting to Costco and Target. Chronically understaffed Walmart stores don't have enough employees to restock shelves according to Bloomberg. Merchandise is piling up at the loading docks and backsides of stores while staff struggle to check out long lines of frustrated shoppers.

Walmart has long been known for treating workers poorly. Many Walmart sales associates rely on Medicaid for health care because their wages and benefits are so poor. Costco's CEO recently argued to raise the minimum wage, but Walmart management is attempting to keep labor costs at rock bottom levels. Apparently Walmart's efforts to minimize labor costs are backfiring. Costco's better paid employees are happier and more productive. Higher worker productivity at Costco is making up for the difference in wage rates.

In my recent experiences, Walmart's cashiers have appeared harried and tired. Hours of standing over a cash register checking out constant lines of customers is wearing out workers. Workers who can find better service jobs are surely leaving Walmart for retail outlets that treat workers better. High worker turnover is likely causing productivity to decline adding to the downward spiral. Newly hired workers restock shelves and check shoppers less efficiently than experienced, well trained employees. Walmart's race to the bottom is hitting the bottom line.

Recent polls show that Walmart is dead last in customer satisfaction.

All the king's horses can't repair Walmart's reputation.

“If it’s not on the shelf, I can’t buy it,” she said. “You hate to see a company self-destruct, but there are other places to go.”

It’s not as though the merchandise isn’t there. It’s piling up in aisles and in the back of stores because Wal-Mart doesn’t have enough bodies to restock the shelves, according to interviews with store workers. In the past five years, the world’s largest retailer added 455 U.S. Wal-Mart stores, a 13 percent increase, according to filings and the company’s website. In the same period, its total U.S. workforce, which includes Sam’s Club employees, dropped by about 20,000, or 1.4 percent. Wal-Mart employs about 1.4 million U.S. workers.

Expert business consultants contacted by Bloomberg affirmed that Walmart's bad labor practices are the culprit in Walmart's downward spiral.
Shoppers are “so sick of this,” said Ton, whose research, published in Harvard Business Review, examines how retailers benefit from offering good wages and benefits to all employees. “They’re mad about the way they were treated or how much time they wasted looking for items that aren’t there.”
Previous post in this series.

You must see the comments at Bloomberg: "I would not piss on them if they were on fire".

Kathy B:

I purchased an electronic gift card for my son who was running short on grocery money and lives states away. Despite the fact the copy said that "most recipients receive their ecard in minutes," my child had to wait two days while Walmart ran a financial check. I paid with PayPal. They sat with my cash for TWO DAYS. It was clear that the folks I talked to were very unmotivated, and just sat around repeating the company line, No one was really interested in helping. I have been trying to avoid Walmart anyway. But I will never make this mistake again. Walmart, I am DONE with you.
antaeous
I worked for them in the eighties and it was quite an experience. They work their part-timers right up to the full-time threshold and sent us home. We rarely got 15 minute breaks and were often asked to cut our lunch short. I would be called on three different customer service lines in different areas of the store at the same time because God forbid a female staffer have to lift something, and would then be chastised by the other impossible-to-help departments in the meantime; and since I never attained the elusive full time status, I didn't qualify for healthcare or stock options. My shifts were often split to cover high-demand times, sometimes for as little as three hours at a time, and so the full timers could be guaranteed their lunches or vacation days. It was a miserable and despicable experience, and I would not piss on them if they were on fire.
Barton E
Interesting article about Wal-Mart. I tried to buy an item in a locked display case recently. Wal-Mart could not sell it to me because the key was lost. After three more tries in three weeks with the same results I went to the manager of the store. The manager said she could not help me and they would have to get a lock smith because they did not have a duplicate key to the display case. She said it would take at least two weeks to get a lock smith to the store. When I told her that this has been going on for at least three weeks she just shrugged her shoulders and said she was just a part time worker and was only there three times a week. I ordered the item on the internet and it was delivered before they could get a key for the display case.

Originally posted to FishOutofWater on Tue Mar 26, 2013 at 08:51 AM PDT.

Also republished by In Support of Labor and Unions and Invisible People.

EMAIL TO A FRIEND X
Your Email has been sent.
You must add at least one tag to this diary before publishing it.

Add keywords that describe this diary. Separate multiple keywords with commas.
Tagging tips - Search For Tags - Browse For Tags

?

More Tagging tips:

A tag is a way to search for this diary. If someone is searching for "Barack Obama," is this a diary they'd be trying to find?

Use a person's full name, without any title. Senator Obama may become President Obama, and Michelle Obama might run for office.

If your diary covers an election or elected official, use election tags, which are generally the state abbreviation followed by the office. CA-01 is the first district House seat. CA-Sen covers both senate races. NY-GOV covers the New York governor's race.

Tags do not compound: that is, "education reform" is a completely different tag from "education". A tag like "reform" alone is probably not meaningful.

Consider if one or more of these tags fits your diary: Civil Rights, Community, Congress, Culture, Economy, Education, Elections, Energy, Environment, Health Care, International, Labor, Law, Media, Meta, National Security, Science, Transportation, or White House. If your diary is specific to a state, consider adding the state (California, Texas, etc). Keep in mind, though, that there are many wonderful and important diaries that don't fit in any of these tags. Don't worry if yours doesn't.

You can add a private note to this diary when hotlisting it:
Are you sure you want to remove this diary from your hotlist?
Are you sure you want to remove your recommendation? You can only recommend a diary once, so you will not be able to re-recommend it afterwards.
Rescue this diary, and add a note:
Are you sure you want to remove this diary from Rescue?
Choose where to republish this diary. The diary will be added to the queue for that group. Publish it from the queue to make it appear.

You must be a member of a group to use this feature.

Add a quick update to your diary without changing the diary itself:
Are you sure you want to remove this diary?
(The diary will be removed from the site and returned to your drafts for further editing.)
(The diary will be removed.)
Are you sure you want to save these changes to the published diary?

Comment Preferences

Meteor Blades, skybluewater, SME in Seattle, Pat K California, bink, GainesT1958, Thumb, JekyllnHyde, paradox, Joe Bob, Sylv, Mark Noel, DeminNewJ, northsylvania, RF, jazzmaniac, oofer, filkertom, Radiowalla, True North, Odysseus, MadRuth, Brainwrap, lanshark, teacherken, texaseditor, Trendar, glitterscale, importer, Geenius at Wrok, Pandora, Powered Grace, NYmom, saraswati, PeterHug, Emerson, karlpk, Shockwave, LynChi, maracucho, tacet, CleverNickName, SanJoseLady, celdd, eeff, TX Unmuzzled, Pompatus, polecat, devtob, freelunch, elfling, Bryce in Seattle, gjohnsit, Bob Friend, Creosote, davelf2, regis, Heart of the Rockies, emmanuel, bronte17, Zinman, 88kathy, susans, TracieLynn, EricS, parker parrot, wonkydonkey, mint julep, annrose, susakinovember, whenwego, srkp23, ellefarr, sharman, KMc, mole333, boadicea, themank, mkfarkus, mrblifil, farmerhunt, chimpy, roses, ivote2004, Dallas Dem, oceanview, Bill Roberts, Nate Roberts, fumie, hopeful, abs0628, wader, Redfire, ammaloy, psnyder, Joe Bacon, MrSandman, Dr Colossus, figbash, pat bunny, 2laneIA, Eyesbright, crankypatriot, ccr4nine, cosette, i dont get it, HeyMikey, DSC on the Plateau, Steven Payne, hoof32, defluxion10, Catte Nappe, betson08, papercut, Lilith, bwintx, Diana in NoVa, AllisonInSeattle, zerelda, ybruti, randallt, tomjones, NapaJulie, TexasLefty, Emmy, eve, Josiah Bartlett, wolverinethad, oortdust, Gowrie Gal, nailbender, vcmvo2, Skennet Boch, la motocycliste, maybeeso in michigan, historys mysteries, Bluesee, marina, radarlady, 3goldens, escapee, salmo, denise b, greycat, Ckntfld, ichibon, BluejayRN, qofdisks, caul, Chinton, irate, offred, Alice Venturi, ZappoDave, basquebob, dewtx, llywrch, viral, Brooke In Seattle, YucatanMan, Dobber, Laurence Lewis, ratzo, fixxit, eru, bleeding blue, majcmb1, SaraBeth, Sun Tzu, where4art, quaoar, markdd, Ozymandius, Carnivorous Plantling, Sandino, kaliope, jtg, PinHole, Savvy813, Blu Gal in DE, Shotput8, zinger99, bunsk, Cory Bantic, Beezzley, mightymouse, Alan Arizona, kathny, Sister Havana, xaxnar, Jim R, begone, Philpm, Tranny, Mother Mags, martini, Showman, snazzzybird, BachFan, detroitmechworks, Debbie in ME, Patriot Daily News Clearinghouse, myboo, cybersaur, 417els, Mr Bojangles, Clytemnestra, BlueInARedState, Themistoclea, profundo, tonyahky, Yellow Canary, seefleur, AoT, Patriot4peace, Shakludanto, kck, Lefty Coaster, blueoasis, NBBooks, tecampbell, MJ via Chicago, twigg, 4Freedom, agnostic, gooderservice, SadieSue, real world chick, Tickticker, happy camper, armadillo, Preston S, el cid, MarciaJ720, ER Doc, doinaheckuvanutjob, BlueMississippi, Persiflage, Timothy J, doingbusinessas, Clive all hat no horse Rodeo, suspiciousmind, fiddlingnero, Dreaming of Better Days, blueoregon, SD Goat, shaharazade, Statusquomustgo, Bernie68, bstotts, markthshark, Little, Aaa T Tudeattack, DBunn, ammasdarling, Tamar, One Pissed Off Liberal, old wobbly, FlamingoGrrl, pgm 01, asilomar, Cronesense, Habitat Vic, Loudoun County Dem, blue armadillo, tgypsy, camlbacker, ksp, ninkasi23, bigjacbigjacbigjac, grelinda, ColoTim, offgrid, yoduuuh do or do not, karmsy, Wino, edsbrooklyn, LillithMc, Mary Mike, tbirchard, noofsh, gustynpip, operculum, terabytes, Dave in Northridge, mommyof3, DWG, joedemocrat, aliasalias, artisan, jedennis, Singing Lizard, crose, cyncynical, tcdup, bobswern, jnhobbs, jhop7, carpunder, Wreck Smurfy, yella dawg, leonard145b, skod, JML9999, Don midwest, trueblueliberal, sable, Assaf, vet, wuod kwatch, Empower Ink, tejanablue, rogerdaddy, revm3up, mconvente, also mom of 5, gfv6800, hulagirl, angry hopeful liberal, GAS, HawkWife, OleHippieChick, Youffraita, Involuntary Exile, NewDealer, elwior, bigtimecynic, Akonitum, alasmoses, Its any one guess, jamess, Therapy, mikeconwell, monkeybrainpolitics, Calamity Jean, Lujane, tofumagoo, boatjones, hwmnbn, carver, catly, Gemina13, Notreadytobenice, Troubadour, lenzy1000, suesue, HarpboyAK, Nica24, tristan57, billybam, dmhlt 66, sydneyluv, WearyIdealist, enufisenuf, GrannyOPhilly, statsone, humanunit, legendmn, 207wickedgood, MrsTarquinBiscuitbarrel, maggiejean, prettygirlxoxoxo, Rhysling, rubyclaire, DontTaseMeBro, WSComn, greengemini, lostinamerica, Pariah Dog, not a cent, ewmorr, bobatkinson, cantelow, Nebraskablue, Norm in Chicago, janmtairy, Zotz, Tara the Antisocial Social Worker, War on Error, earicicle, BlueInRedCincy, shopkeeper, JesseCW, bekosiluvu, DefendOurConstitution, Remediator, glitterlust, bfitzinAR, jomi, kevinpdx, Keith Pickering, Dark UltraValia, stevenwag, sfarkash, 57andFemale, jfromga, nancat357, schnecke21, davespicer, Larsstephens, Words In Action, Lefty Ladig, Railfan, Just Bob, hotdamn, brooklyns finest, coppercelt, confitesprit, roadbear, NJpeach, gramofsam1, Susan Grigsby, piers, michelewln, fidellio, Anima, Crabby Abbey, mookins, ATFILLINOIS, NM Ray, Eddie L, gulfgal98, samanthab, elginblt, ItsSimpleSimon, Puddytat, DerAmi, ThirtyFiveUp, Jaimas, SoonerG, addisnana, nirbama, ericlewis0, Oh Mary Oh, fiercefilms, stevenaxelrod, rmabelis, tgrshark13, Onomastic, Jane Lew, praying manatheist, Maximilien Robespierre, CornSyrupAwareness, MidwestTreeHugger, allenjo, I love OCD, Dretutz, coquiero, pb3550, Bob Duck, slowbutsure, cv lurking gf, Mr MadAsHell, La Gitane, asterkitty, aisb23, mikejay611, Liberal OC Woman, OhioNatureMom, Nicci August, lillyspad, California06, deeproots, mrsgoo, Haf2Read, marleycat, Lorikeet, AgavePup, sethtriggs, thomask, incognita, DruidQueen, Wheever, smoothnmellow, Jane in Maine, SueM1121, IB JOHN, worldlotus, wintergreen8694, antooo, Crider, PhilJD, Wood Dragon, Caddis Fly, Andrew F Cockburn, stevie avebury, JacksonStreet Dan, Marihilda, Vatexia, Dbug, SteelerGrrl, dradams, Mentatmark, caryltoo, DEMonrat ankle biter, PrometheusUnbound, No one gets out alive, Azazello, Southern Lib, SuWho, Sister Inspired Revolver of Freedom, daysey, ridemybike, stormicats, Heart n Mind, sow hat, Williston Barrett, Siri, molecularlevel, IndieGuy, ahumbleopinion, Eric Nelson, rustypatina, S F Hippie, Deep Texan, HoofheartedBC, FloridaSNMOM, Yonkers Boy, congenitalefty, Horace Boothroyd III, This old man, the one who knows, Mr Robert, Mike RinRI, belinda ridgewood, Free Jazz at High Noon, radical simplicity, Arahahex, BusyinCA, MartyM, pittie70, Brown Thrasher, Margd, oldpotsmuggler, avsp, arizonablue, RottenRoddy, AverageJoe42, Glen The Plumber, dotdash2u, Ramoth, peptabysmal, Robynhood too, ShoshannaD, mythatsme, 6 Super Bowls, BobTheHappyDinosaur, Silvia Nightshade, Blue Bell Bookworm, Chaddiwicker, nomandates, John Crapper, jusjtim35, sujigu, Sam Sara, countwebb, jbob, Linda1961, JayRaye, glorificus, SanFernandoValleyMom, Witgren, broths, weck, motherlu, Dewstino, aresea, Yo Bubba, entrelac, leeleedee, RiveroftheWest, howabout, JosephK74, helpImdrowning, Icicle68, GreenMother, Smoh, ModerateJosh, IndyinDelaware, BadKitties, ET3117, Demeter Rising, chicklet, Ishmaelbychoice, Jim Domenico, Knockbally, duhban, Street Heat, richholtzin, TheDuckManCometh, danjb, RUNDOWN, julesrules39, Fulgour, Dodgerdog1, eagleray, pierre9045

Subscribe or Donate to support Daily Kos.

Click here for the mobile view of the site