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And I repeat, PANASONIC SUCKS. Bought a big screen with money leftover 7 years ago when we sold our house in LA and moved here, to the Big Red State. Within two years, the lamp in the TV (the part that makes the TV actually work) BLEW. I bought three more Lamps from Amazon, and have gone through all three.

The last one was tonight. I had installed it less than 4 WEEKS ago. Yes, I sent a note of fury to Panasonic, because it was expensive and the lamps cost 60 bucks apiece.

I have no doubt that they will ignore me, so I can only give you this extremely heartfelt, serious advice:


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Comment Preferences

  •  I swore years ago to avoid Panasonic. (6+ / 0-)

    My parents had purchased some Panasonic VCR or whatever and they wanted me to hook it up and teach them to use it.  Worst. Directions. Ever.  

    Panasonic's manual was written in the worst excuse for English I've ever run across and the "logic" in their directions escaped me entirely.  Complete sections made no sense whatever because they were essentially incomplete.  

    I will join your "We Hate Panasonic Fan Club" any day.  

    Metaphors be with you.

    by koosah on Fri May 24, 2013 at 08:06:54 PM PDT

    •  Most electronics today have good for shit (3+ / 0-)

      directions and manuals.  I've concluded that they're all written by a low wage Chinese worker with a smattering of English.

      There actually is a profession, I forget what it's called, where people are educated how to write manuals and directions that are understandable, but, you know, corporations need to have threadbare work forces so they can pocket every concievable penny.

      There already is class warfare in America. Unfortunately, the rich are winning.

      by Puddytat on Sat May 25, 2013 at 12:57:39 AM PDT

      [ Parent ]

      •  Instruction manuals (1+ / 0-)
        Recommended by:

        I had a communications course as an undergraduate & one of the assignments was to create an instruction manual for how to fold a paper airplane.  Nontrivial exercise!

        I have noticed that with many companies, whatever is produced receives all the intellectual energy, and documentation is an afterthought.  Which makes no sense; what use is a devise that you don't know how to use?

        •  Todays corporations are ass-backwards (1+ / 0-)
          Recommended by:
          Free Jazz at High Noon

          They worship money, think ads are all they need to promote their products, and just squeeze their workforce to increase profits.

          They've forgotten that it's workers at good jobs who are the ones who purchase the products they make so they cut their own sales when they join with other corporations in lowering wages.  They also forget the value of word of mouth promoting their products.

          People who get treated poorly, get lousy products or services, or deal with poor instructions and manuals TELL OTHER PEOPLE.  They tell MORE people than folks who receive good instructions or great products and services.

          Word of mouth will have these lousy corporations swirling the drain.

          There already is class warfare in America. Unfortunately, the rich are winning.

          by Puddytat on Sat May 25, 2013 at 12:20:39 PM PDT

          [ Parent ]

    •  our copier/fax machine at work speaks something (2+ / 0-)
      Recommended by:
      koNko, koosah

      that is not quite English and the logic in its directions means that "Press OK" = press the "Start" button and vice versa, since it came with one of each but no clear pattern as to which one to use.

      I say: Direction number one- find your center.

  •  Wow, I will remember this. Thanks. (3+ / 0-)
    •  Remember what? (1+ / 0-)
      Recommended by:

      THat one single unit of a product line has problems, and that Panasonic hasn't yet had a chance to respond?

      There are two kinds of people in this world: Those who fit into one of two mutually exclusive categories, and those who don't.

      by zhimbo on Sat May 25, 2013 at 06:43:16 AM PDT

      [ Parent ]

      •  Remember that the quality of products... (0+ / 0-)

        ...produced by these corporations has gone way down in recent years due to cost-cutting and greed?

        Some would say that I'm off my gourd. I would say that I am a gourd.

        by Hubbard Squash on Sat May 25, 2013 at 07:07:13 AM PDT

        [ Parent ]

        •  This diary gives no evidence of that. (1+ / 0-)
          Recommended by:

          The worship of guns requires human sacrifices evidently. ~richardak

          by denig on Sat May 25, 2013 at 07:23:25 AM PDT

          [ Parent ]

          •  Have you bought anything, anywhere lately? (0+ / 0-)

            Shoddy workmanship is everywhere in cheap, Chinese made products. TV's used to last a long time. Now they break in a few years.

            It's corporate cost cutting. That's the reality.

            Sorry I don't have time to look for a mainstream media article to back it up.

            Some would say that I'm off my gourd. I would say that I am a gourd.

            by Hubbard Squash on Sat May 25, 2013 at 07:30:19 AM PDT

            [ Parent ]

            •  On the other hand... (1+ / 0-)
              Recommended by:

              ...all this stuff is cheaper, by any measure, than it was back then.  If you want a DVD player for $19.95, that's what you'll get.

            •  Panasonic's plasma TVs,at least, are well regarded (3+ / 0-)
              Recommended by:
              denig, arendt, TexasTom

              as reliable, long-lasting products. So, no, not ALL products are shoddy these days.

              This diary gives no evidence whatsoever that Panasonic has a quality control problem. Indeed, maybe he's buying poor quality replacement bulbs for all we know. At any rate, an N of 1 doesn't make a trend.

              There are two kinds of people in this world: Those who fit into one of two mutually exclusive categories, and those who don't.

              by zhimbo on Sat May 25, 2013 at 08:36:27 AM PDT

              [ Parent ]

            •  Why yes I have. I bought a Panasonic Plasma tv (2+ / 0-)
              Recommended by:
              arendt, zhimbo

              50" 5 year warranty at Costco for $499.  Works flawlessly and is absolutely beautiful.

              I have been hearing this blanket statement of yours:

              Shoddy workmanship is everywhere in cheap, Chinese made products. TV's used to last a long time. Now they break in a few years.
              for as long as I've been alive. (which is a long time). Sometimes it is true and sometimes it's not.

              The point however is this diary doesn't give any evidence of anything except that the diarist didn't attempt to use their warranty, only now contacted Panasonic and has not even given them a chance to respond.  The diarist's process sucks. It is yet to be determined in this instance whether Panasonic sucks or not.

              The worship of guns requires human sacrifices evidently. ~richardak

              by denig on Sat May 25, 2013 at 08:48:22 AM PDT

              [ Parent ]

  •  But (4+ / 0-)
    Recommended by:
    mookins, pgm 01, helpImdrowning, koNko

    I liked their Panapets and Plungers back in the day....

    "If this Studebaker had anymore Atomic Space-Age Style, you'd have to be an astronaut with a geiger counter!"

    by Stude Dude on Fri May 24, 2013 at 08:42:48 PM PDT

  •  Went to local TV store (3+ / 0-)
    Recommended by:
    mookins, helpImdrowning, koNko

    to check out a Samsung I saw advertised at (shudder) Walmart. The guy there tried to sell us on a Panasonic. Was this close to going for it, but we weren't ready to bring it home yet (still aren't; need to get some cleaning up done). Decided to sign up for a Consumers Reports account so I could research (we're in the market for a few other major purchases like a new microwave, and I'm still interested in a rice cooker so we'll get good use out of the $30 annual fee); turned out that the Samsung we were looking at and the Smart TV version were the only ones in the Recommended category; Panasonic rated as "good" but had some drawbacks (mainly in the audio category).

    Sometimes it pays to go with first instinct.

    And I'll go with Walmart's price, as much as it pains me.

    (Before anyone asks, we don't have a Costco membership and doubt we'd shop there enough to make one worthwhile.)

    There's only one rule that I know of, babies -- goddammit, you've got to be kind. -- Kurt Vonnegut

    by Cali Scribe on Fri May 24, 2013 at 08:51:36 PM PDT

    •  You might be surprised (9+ / 0-)

      about the Costco membership thing.  I didn't think we'd use a membership enough to pay, either, but I was wrong.

      Where we live, the nearest Costco is 75 miles away, but we go about once a month.  It's wonderful for bulk staples, (flour, sugar, cheese, etc), frozen veggies, meat, and jeans.  A lot of their food is organic, which is nice.  You also get extended warranty on electronics for no extra cost.  

      We joined because they're a decent and fair employer, and we've been very happy with them.

      Stand Up! Keep Fighting! Paul Wellstone

      by RuralLiberal on Fri May 24, 2013 at 09:24:41 PM PDT

      [ Parent ]

    •  Today, I just bought a Samsung (2+ / 0-)
      Recommended by:
      helpImdrowning, The Marti

      32" 1080p HD Smart TV. Bought it at Costco for $344 plus tax. Best deal I could find. Best Buy was having a mistake ad sale on a 32" Panasonic 720p regular HD for $229. Needless to say I didn't take the bait. Buy the Samsung you'll be happy.

      "It is the difficulties that make us stronger."

      by Chamonix on Fri May 24, 2013 at 10:18:57 PM PDT

      [ Parent ]

    •  Personally (0+ / 0-)

      For TVs I swear by Sony, Toshiba and Hitachi, quality is better, price a bit higher, but I only want to buy one every 10 years or more.

      Probably I bought my last TV 5 years ago (Sony). Don't watch it much except as an internet jukebox.

      400ppm : what about my daughter's future?

      by koNko on Sat May 25, 2013 at 06:09:13 AM PDT

      [ Parent ]

    •  Even if you only bought this TV, the savings on (2+ / 0-)
      Recommended by:
      denig, The Marti

      this one major purchase would probably more than pay for your membership price.  You will get a better TV for your money and support a better business paradigm.

      Plus you could then shop online for stuff, if you don't want to go to the store.  

      Metaphors be with you.

      by koosah on Sat May 25, 2013 at 08:38:27 AM PDT

      [ Parent ]

  •  Once Upon a Time, Panasonic was (8+ / 0-)

    a Really Good electronics Company.

    I have a Panasonic "Technics" Amplifier and Tuner that I
    bought back in the late 1980's.

    First rate Design and Excellent components.
    I still use them on a Regular Basis.
    Never had a Problem and the Sound quality is Excellent.

    Like I Said Before, Once Upon a Time they were Good.

    Sorry You Got Burned.

    On Giving Advice: Smart People Don't Need It and Stupid People Don't Listen

    by Brian76239 on Fri May 24, 2013 at 09:56:17 PM PDT

    •  I agree (2+ / 0-)
      Recommended by:
      helpImdrowning, The Marti

      I had a portable CD player by them, and the quality was great.  It had good bass response and enough power to drive a pair of Grados.  Eventually it started to die so I bought another one by them.  CDs sound like crap in the new player.  It was made in China not Japan like the original and it just sucked at doing the one thing it was supposed to do.  I still have it, but when I want to listen to CDs I either put them in my disc changer, DVD player or computer.  

      Many electronics companies have this same problem now due to outsourcing to China.  They don't have the same quality control, since in many cases they are just sticking a label on something some other factory built.  Build quality is going down because it is advantageous to producers.  They build a cheaper product pocketing the difference in cost and when it fails earlier than a more robustly built item, you just hand them more money for a new product and since their competition is more than likely doing the same thing, there is no market pressure for them to build a better product.

    •  They were actually moderatively high end (2+ / 0-)
      Recommended by:
      The Marti, pgm 01

      Products were made in Japan, but turned to shit when they moved production to China to make use of pennies on the dollar labor.  Far too many companies have joined them.

      So far, so good on Sony.

      Perhaps when we start boycotting this garbage, they might get a clue and return production to its past excellence with workforces in their own countries.

      There already is class warfare in America. Unfortunately, the rich are winning.

      by Puddytat on Sat May 25, 2013 at 01:00:48 AM PDT

      [ Parent ]

    •  Panasonic still makes some very good products... (1+ / 0-)
      Recommended by:
      pgm 01

      Their plasma TVs have already been mentioned as being well regarded, and capable of producing about the absolute best TV picture you can get at home.  The Lumix series of cameras also have some outstanding cameras, especially their high-end superzooms and the interchangeable lens G-series cameras.

      That said, competitive pressure has driven down the build quality dramatically on many consumer electronics products.  I have a 1977 Panasonic color TV that still works, and I have a hard time believing that any TV from any manufacturer that is built today will still be working in 35 years.  But the fact is that little 13" color TV cost $299 in 1977 -- and you've got to figure that something will give when TV prices have been driven so far down in the years since.

      The end result is that every TV manufacturer has it's share of problems.

      Political Compass: -6.75, -3.08

      by TexasTom on Sat May 25, 2013 at 01:07:49 PM PDT

      [ Parent ]

  •  If you have to replace the bulb (5+ / 0-)
    Recommended by:
    koNko, akeitz, arendt, The Marti, TexasTom

    The TV is very old. All manufacturers stopped making projection style TVs years ago. The reason?  The technology was not very good and LCD is much cheaper and better. Time to stop waiting money on new bulbs. Besides, many of the bulbs you find on Amazon are cheep knock offs and not true replacement bulbs built to spec.

    •  I was wondering about the $60 price tag (0+ / 0-)

      I have one of those old rear projection sets that requires a light bulb, and remember the replacement cost being much higher (around $150).

      If it is a knockoff, then blaming Panasonic is completely wrong-headed.  As for how long the bulbs from the manufacturer will last, that just depends on how much TV you watch -- leave the set on all day, and you'll be buying new bulbs every year or two no matter which brand you bought.  If you're light TV watcher (as I am), you can go many years without replacing a bulb.

      Political Compass: -6.75, -3.08

      by TexasTom on Sat May 25, 2013 at 01:11:18 PM PDT

      [ Parent ]

  •  Did you use warranty service? (4+ / 0-)
    Recommended by:
    zhimbo, denig, arendt, The Marti

    Rather than trying to fix it yourself?

    Sounds like it has a regulator problem in the lighting circuit, something you should not mess with yourself because of the voltage hazard.

    Some Panasonic surf sucks, but other Panasonic stuff is great and really reliable. My Panasonic rice cooker is about 10 years old, used daily and works great. Ditto my microwave, although it's not used as much.

    And Panasonic electrical sockets and plugs are the best, even higher quality than Siemens.

    400ppm : what about my daughter's future?

    by koNko on Sat May 25, 2013 at 05:52:43 AM PDT

  •  It sounds like (4+ / 0-)
    Recommended by:
    denig, arendt, The Marti, TexasTom

    1. You have a defective unit, if it keeps blowing lamps


    2. You haven't given Panasonic even a chance to respond before posting this rant.

    Panasonic plasma tvs at least have a great reputation for reliability (don't know about their other models), but no product line is 100% defect free. A single defective model does not a bad company make, and you should at least let Panasonic try to respond before trying to smear them.

    There are two kinds of people in this world: Those who fit into one of two mutually exclusive categories, and those who don't.

    by zhimbo on Sat May 25, 2013 at 06:42:26 AM PDT

    •  Warranties (and SSK here, speaking for K) (0+ / 0-)

      (love the NN, btw! Don't know what it means but it would sound great as "....Zhimbo... James Zhimbo...)

      We tried the warranty aspect back when the lamp blew after two years, but ha ha, 1) the warranty on their "lamp" was 90 days and 2) NINETY DAYS???? and 3) Panasonic's response to our umbrage at the incredible price of the TV vs. the lifetime of the "lamp": they told us to go suck a rock.

      So, after wandering around the I-net for a few hours, we found a place that sold off-brand lamps, but they also had very good reviews, and we bought one. Fantastically easy to install (I did it, so there's the proof that pudding needed) and it worked fine for 6 months, so we decided to buy two more in case the same thing happens

      (Forgot to say, the first lamp that blew? It BLEW!! KaBLAAAAM. It really sounded like a .45 went off in the room. The next 3 didn't utter one peepie peep: the screen just went black.)

      So, the second one lasted 6 months, and we bought two more, which was a good thing because the rest of the life of the second one was... 6 months. We put in the third lamp (remember, they were off brand, but weren't cheap: 50-60 bucks each, and considering there were those price fluctuations within the same company we were buying them from, that right there should have clued us in but, hey, we're idiots. The third lamp lasted... three months. The fourth? 3 weeks and 6 days.

      So... as for Panasonic not being given enough time to respond to our upset? We gave them four years. If you re-read the OP, you will see that we did call them and they told us to go suck a rock.

      They gave us no suggestions, no sympathy, no notice on paper in snail mail on ways to fix the problem, or why this particular TV was blowing lamps like Madonna and husbands.

      Ergo PANASONIC SUCKS. We stick by it.

      They simply didn't give a shit.

  •  Samsung sucks too but I love my Panasonics?! (2+ / 0-)
    Recommended by:
    arendt, The Marti

    In 2007, I spent $2,000.00 on a new Samsung LCD HDTV. After two years, it started to have issues with the screen going green and then just going blank. You have turn the unit off then on again to clear the problem. I contacted Samsung about the issue to no avail. I found out through other forums that my line of tee vees was having an HDMI "handoff issue" and Samsung was aware of it but never bothered to release a firmware update. I guess they were hoping people would just buy a new tee vee.

    On the other hand, based on advice from Conusmer Reports, I bought two Panasonic Blu Ray players in 2009 and they've had five firmware updates and not a single problem.

    In 2010, I put the Samsung in the bedroom, waiting for it to fail completley and replaced it with a Sony. Again, no problems whatsoever.

    Maybe you should try the Better Business Bureau?

    Good luck.

  •  Turn OFF your teevee (1+ / 0-)
    Recommended by:
  •  Thanks All Who Sympathize! (0+ / 0-)

    You have all been very kind and understanding about our frustrations, and we can see that we are faaaaaaaaaar from alone in having this problem.

    I suspect that Panasonic (and other companies) plant people in places like this to gainsay what the complainant is upset about.

    I have also notified the IRC, the fraud division of Indiana State Police, and BBB.

    I have absolutely no hope that they will be of any use whatsoever, so our only outlet is to



    •  Wait. Are You Suggesting . . . (0+ / 0-)

      . . . That the commenters on this thread who disagree with you might be Panasonic "plants?" I'm probably wildly misinterpreting what you said, but I found this:

      I suspect that Panasonic (and other companies) plant people in places like this to gainsay what the complainant is upset about.
      a little disconcerting. If that is what you're suggesting, can you fill me in on why you think so?

      Again, if I'm wildly misinterpreting you, apologies.

      One cat away from crazy.

      by IamGumby on Sun May 26, 2013 at 06:38:59 AM PDT

      [ Parent ]

    •  You are accusing me of being a Company "plant"? (0+ / 0-)

      That requires some extraordinary evidence.  Please provide one sliver of evidence for such an extraordinary claim.

      Or apologize.

      my experience is different form yours. And that makes me some kind of creepy company stooge? How fucking cowardly and weak of you. You can go back years in my comments and not find one single thing to substantiate such an accusation against me.

       You've been around long enough to fucking know better than this nonsense.  You deserve an HR for accusing your fellow kossacks, without any evidence.

      Since I am one of the people you chose to accuse, I won't be HRing you.  But man I'd like to. Cause this is just the most sleazy sort of way to try and make yourself the only one who is right.

      The worship of guns requires human sacrifices evidently. ~richardak

      by denig on Sun May 26, 2013 at 08:49:51 AM PDT

      [ Parent ]

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