Yahoo doesn't seem to take abuse complaints seriously.
I am a member of a Yahoo group and recently there is an individual on the group
who has been abusive and has also communicated direct terrorist threats against
the personal safety of group members. This individual's actions are clearly in
violation of Yahoo Terms of Service and Group Guidelines. I attempted to report
this to the group moderator and received no response. I next attempted to report
this to a Yahoo email address specifically intended for reporting problems with
Yahoo groups. Still no response. I then attempted to submit the abuse complaint
to Yahoo using their customer support page, but that page has apparently been
deliberately hobbled so that it is not possible to submit a complaint via that
means. So finally, I sent my complaint by email to Yahoo headquarters in
California. Even after that I did not receive any response to the complain.
So why does Yahoo ignore such complaints. Do they think it is preferable that
someone be physically harmed or even killed by this individual before they will
take any action to shut down his account?
I suppose that my only real recourse at this point is to start posting this complaint
everywhere on the internet until someone brings it to the attention of Yahoo. That
really isn't the desireable path, but there doesn't seem to be any alternative if
Yahoo will not respond to abuse complaints submitted through normal channels.