From the TURN December 4, 2013 email action alert:
We need your help to hold Verizon accountable to its customers.
It appears that Verizon has become increasingly pushy in its campaign to switch customers from their traditional, copper wire home phone service to more expensive FiOS or VoiceLink.
Please let us know if you contacted Verizon asking for your phone line to be repaired and Verizon either:
1) Pressured you to switch to FiOS or VoiceLink.
2) Told you that your phone service could not be repaired and that you had no choice but to switch to FiOS or VoiceLink.
3) Switched your service to FiOS or VoiceLink without your knowledge and you found out only after you received your monthly bill.
We need as many people as possible to respond so that we can document the problem and protect consumer rights. If Verizon pressured you to switch service- or told you that you had to, please e mail us at email@example.com immediately!
Other help and issues at TURN's website
What to do if you're having trouble paying your utility bills Avoid shut-Offs - Don't Hesitate to Negotiate
Online letter to CPUC Commissioners about AT&T's latest rate increase AT&T is Holding Us Hostage & Robbing Us Blind
PG&E's Greediest Rate Grab Yet
No Blank Check for SDG&E's and Southern California Gas Company's Wildfire Insurance Failures
Noted Civil Rights Attorney Leslie Mehta Joins Turn Staff