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 photo dktire_zpsb7befa03.jpegSo, I paid for a set of really good tires for my car that I spent weeks researching to determine what I wanted. I made an appointment and told the tire place the exact tire, brand, model, size, speed rating, etc.

The story of this tire purchase follows beneath the icy speed bump:

 photo dkdiscounttire_zpsd1bfc38b.jpeg The tire establishment I ended up going to that I will not name was the 3rd place I called. The first 2 that I knew and preferred did not have the tires and would charge me to have them delivered to their shop. The place I will not name had them and if they sold out, they would not charge me to get them. Okay then. They were not my first choice, or 2nd choice, but they have them, and how hard can putting tires on be? What can go wrong? I really want these particular tires.



  photo dkdiscounttireCars_zpsa1bbc184.jpeg



So, I have them installed, and when I look the next morning, a cheaper tire of the same brand has been put on my car. I know I should have checked before I drove off, and I feel stupid about it, but tires are very hard to read. I saw the brand and size and drove off. In my defense, at least I looked this morning. I think a lot of women would not look ever. (The tire shop that shall not be named may think the same thing.)

I called this morning as soon as they opened and the guy I dealt with yesterday answered the phone. Very apologetic. An honest mistake. One of the crew pulled the wrong tires. They were right next to each other on the shelf. I told him I was pretty sure they just thought they would sell me a cheaper tire and charge me for a more expensive tire, and they thought that I was just a stupid woman and wouldn't know the difference. I told him I was terribly upset and disappointed over it.

He said come back, they will put the right tires on. He is sooooo sorry. Drive on the ones I have all I need to, don't worry about it. Whenever I come in, he will put the guys right on it. No waiting. No appt. necessary.

Sure mistakes happen. But, you know what? These innocent mistakes sure happen a lot when women take cars in for any kind of service.

I have looked into stopping payment on the check. Thought I could do that, and then write a new check when the correct tires were put on. I asked at the nameless shop this morning, and yes they already sent the check to the bank. They send them every day.

 photo dk4tiregirls_zpsb39843ca.jpeg  Being a girl, I guess I don't want to make waves, cause problems, when I know a man in this situation would not hesitate to stop payment. I am trusting that they will make it right. And, they have done nothing to deserve my trust except apologize on the phone for ripping me off.

I am taking my car back in Friday (if it doesn't snow) (it's a 30 minute inconvenient trip to a neighboring city). Should I ask for a small monetary compensation for my trouble, stress, and inconvenience? Probably they would say they are not authorized to write any checks.

Well, I'm just really upset about this.

 photo dkdiscounttireNO_zps2a99967a.jpeg Please don't ask me to name the tire establishment. I am too polite for that. But, do let me know what you think? Was it on purpose? Should I expect any reduction in price, a compensation of any kind?

Thank you Daily Kos readers.

Poll

Did they do it on purpose, or are they seriously so reputable?

86%40 votes
13%6 votes

| 46 votes | Vote | Results

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Comment Preferences

  •  the Tire Company Which Shall Not Be Named (8+ / 0-)

    screwed me over royally several years back, and I've never been back since

    have bought three complete sets of tires since that time
    so whatever they made by screwing me over, they have since lost much more than that by losing my business

    what a stupid business plan that is, if it was, indeed their plan

    oh, and they did the whole "stupid woman" routine on me also, where the small neighborhood shop I now go to sits down at the computer with me and explains everything very respectfully

    God spare me the Heart to fight them... I'll fight the Pirates forever. -Mother Jones

    by JayRaye on Tue Feb 25, 2014 at 10:41:55 AM PST

    •  Thank you, (5+ / 0-)

      JayeRaye. I wanted to take my car to Honda, since it's a Honda :) and that's where I get work done. They offered to sell me one particular tire, and when I didn't really like that tire, they had no other options.

      I was really surprised about that. I don't think they are used to people, especially women, questioning them. They check your car, they tell you how much it will be for new tires (of their choice), end of story.

  •  I try to give people the benefit of doubt. (2+ / 0-)
    Recommended by:
    OLinda, Most Awesome Nana

    Is that the correct phrase?  The tire company seemed to do everything right to correct their mistake - they'll put the right tires on with no waiting.  

    If they are a chain they probably work very fast and mistakes do happen.

    Tracy B Ann - technically that is my signature. If I had Bill Gates money, I'd buy Detroit.

    by ZenTrainer on Tue Feb 25, 2014 at 10:42:22 AM PST

    •  mistakes (3+ / 0-)

      Yes, it could be a mistake. The odds to me are that it is not. Easy to say it's a mistake and make it right for me because I noticed it.

      Very optimistic of you to give them the benefit of the doubt. I guess I have been around a few more blocks than you. :)

    •  Of course they said that, they HAVE to, otherwise (3+ / 0-)
      Recommended by:
      JayRaye, Penny GC, OLinda

      it's fraud, theft or something else.  We see stories like this all the time on our local or national news where certain tire shops or other shops defraud the customer.  

      The tire company seemed to do everything right to correct their mistake - they'll put the right tires on with no waiting.

      Dallasdoc: "Snowden is the natural successor to Osama bin Laden as the most consequential person in the world, as his actions have the potential to undo those taken in response to Osama."

      by gooderservice on Tue Feb 25, 2014 at 02:27:08 PM PST

      [ Parent ]

  •  I have to say they did it on purpose. Afterall... (11+ / 0-)

    ....they are a TIRE place and should have known the difference. The mechanics have a slip of paper in their hand with the correct tire listed. They should have a manager checking that the work was performed correctly before they hand you the bill. You checked and saw the correct make and size.  

    I have been driving 50 years and and have seen every dodge imaginable. While I will say that things have gotten better, women are still being ripped off because we are perceived not to know about cars. Not all dealers, but there are some.

    Go back, get the right tires. Do not let them charge you a restocking fee or give you back less money because the tires are "used." I would not ask them for anything else because, while I do not believe it an accident, it could have been.

     

    "May the forces of evil become confused on the way to your house." - George Carlin

    by Most Awesome Nana on Tue Feb 25, 2014 at 10:50:49 AM PST

    •  Thank you, Most. (5+ / 0-)

      I appreciate your comment about whether to ask for something. I guess I won't. It is a big inconvenience to drive back there. Like you said, of course it is their business, and I believe they knew what they were doing. So, I'm slightly torn.

      I thought of that quality control too. They should have at least a 2nd person checking to make sure the correct tire is being installed. If they cared, they would. Or, if they were honest they would, and these "mistakes" would not happen. That is one reason I feel pretty sure it was on purpose. It's too easy to prevent this kind of mistake.

  •  One quibble, Olinda... (8+ / 0-)

    ...you're a woman, not a girl.

    Float like a manhole cover, sting like a sash weight! Clean Coal Is A Clinker!

    by JeffW on Tue Feb 25, 2014 at 10:51:30 AM PST

  •  Sounds to me like you are... (4+ / 0-)
    Recommended by:
    OLinda, valion, blackhand, fly

    ...looking for a fight. When you complained, the guy at the store admitted their mistake. He did not argue or try to talk you into keeping the wrong tires. In fact, he said you could drive around on them as much as you wanted to. I don't know how much more accommodating he could have been. You have provided no evidence for your claim.

    I have seen merchants try to take advantage of women because they are women. It didn't look like this.

    I feel like I'm taking crazy pills!

    by itsjim on Tue Feb 25, 2014 at 11:09:42 AM PST

    •  Yes, (2+ / 0-)
      Recommended by:
      Most Awesome Nana, Penny GC

      the only evidence I have is my receipt and the tires that don't match the receipt on my car. And, yes, they are being accommodating.

      I'm not looking for a fight. I just think that when busted what else could they say? I'm not 100% sure it was on purpose, but I think the odds are that it was.

      So far the poll is 16 on purpose to 1 not, so I think there are a lot of people out there who have lost trust for probably very valid reasons.

      I do appreciate your comment though. I asked for opinions and am glad to have yours.

      •  Amusing. If ever a polls results were predictable, (2+ / 0-)
        Recommended by:
        OLinda, Penny GC

        this would be one such. Even without the poll question's  snark, readers are undoubtedly asking themselves "who's that 1 misogynist?!"

        Report them to the BBB. Maybe you can get the miscreants fired, and score free tires. Total victory.

      •  Sorry. Upon re-reading it... (3+ / 0-)
        Recommended by:
        marina, OLinda, Penny GC

        ...I think my comment came across as more dickish than I intended. Thanks for taking it in the spirit in which it was intended.
        One of my sons briefly worked for a local tire chain store this past fall. I say briefly because the employees were run ragged and treated pretty badly. I think it's easy to make mistakes.

        I hope it turns out okay for you.

        I feel like I'm taking crazy pills!

        by itsjim on Tue Feb 25, 2014 at 11:54:07 AM PST

        [ Parent ]

    •  ....on the phone. (3+ / 0-)
      Recommended by:
      Most Awesome Nana, OLinda, Penny GC

      When she gets there, will the guy she talked to on the phone be there?  If so, will he remember the call?  If not, will the guy who is there honor the agreement made?

      Good luck.

  •  I paid for a new pair of tires once & they didn't (7+ / 0-)

    even put them on! They just did an oil change I didn't ask for. Fortunately I noticed the mistake before leaving their shop.

    So this kind of goofy shit doesn't just happen to females.  

    "If Wall Street paid a tax on every “game” they run, we would get enough revenue to run the government on." ~ Will Rogers

    by Lefty Coaster on Tue Feb 25, 2014 at 11:12:14 AM PST

  •  One mistake (7+ / 0-)

    If it all possible, use a credit card to pay for repairs.  It is much easier to block payment if they screw up.

    I'm curious whether they're just crooked, sexist, or both.  In the mean time, get the right tires on your car and then never darken their doors again.

    BTW: if I need any kind of nonstandard tires, I get them on tirerack.com (there are several installers here).  Even better, the local installer here, if you call them first, will try to beat Tirerack's price.

    And is your car at all specialized?  My Audi has explicit requirements about the speed grade for the tire, even if you never drive it fast.

    •  Credit card - excellent point, liberaldregs. (2+ / 0-)
      Recommended by:
      OLinda, Penny GC

      "May the forces of evil become confused on the way to your house." - George Carlin

      by Most Awesome Nana on Tue Feb 25, 2014 at 11:33:55 AM PST

      [ Parent ]

    •  Thanks, liberaldregs. (2+ / 0-)
      Recommended by:
      HeyMikey, Penny GC

      Yes, when I talked to the bank about stopping payment they mentioned a credit card would have been a good idea. I don't actually have one as hard as that is to believe. Well, I do have one, but it is a very low limit one that I use occasionally to buy on the Web. It wouldn't even cover the tires. :)

      Funny also is that I have a credit card application on my desk and have just not bit the bullet and turned it in. If I had had it, I would have used it for this purchase.

      There has been such a call to get rid of credit cards, pay cash, etc., that this kind of reason for having a card doesn't come up. I have been very proud/glad I don't have cards until this moment.

      No my car is a Honda Civic, nothing special, but I think I read somewhere that you should stay with the speed rating on the original tires. Not sure though. I read so much trying to decide on tires. It was upsetting too because I specified everything, including that speed rating.

      I read reviews at Tirerack. That may be where I decided on the particular tires.

      Once I decided on the tires, it wasn't that easy to find a place that had them. Do you pick them up at Tirerack and put them on yourself? :) That is not an option for me.

      Yes, I want to get the right tires, and I will never go back to them again, that is for sure.

      Thank you very much for your comment.

      •  I used to order tires for my Volvo (3+ / 0-)
        Recommended by:
        HeyMikey, OLinda, Penny GC

        from out of state. It was pretty cool to have them delivered by UPS!

      •  I've bought a LOT of tires from TireRack. (2+ / 0-)
        Recommended by:
        OLinda, Penny GC

        Started buying from TireRack in the 1980s. Still a customer. ALWAYS had a good experience with them.

        They ship the tires to your home or workplace, or to one of their "recommended installers." On the TireRack website, you enter your zip code and it shows you recommended installers in your area.

        We have 3 cars, all small-to-medium sedans. Currently mostly using the Sumitomo HTR A/S P01, based on Tire Rack test results, liking it very well. But truthfully I think I liked the Michelin Pilot Exalto A/S even better--steering response was a little more precise and predictable, even if the Sumitomos have a bit more grip. I think the Michelin has been phased out in favor of a newer model, though.

        "The true strength of our nation comes not from the might of our arms or the scale of our wealth, but from the enduring power of our ideals." - Barack Obama

        by HeyMikey on Tue Feb 25, 2014 at 12:13:49 PM PST

        [ Parent ]

      •  Consumer Reports does good tire coverage (2+ / 0-)
        Recommended by:
        Penny GC, OLinda

        Costco carries their top rated as a matter of course.

  •  By the way, I refuse to buy a car from dealers who (6+ / 0-)

    make you wait for their offer.

    We were in a hurry to buy a new car.  The old one was on the fritz.  My dad had just died and I knew we were going to be trekking out of town quite a bit to settle the estate and move his stuff.  I had a toddler and a little boy with ADD at the time, so you can imagine trying to corral them at the dealership was driving me crazy.  While my husband talked to the dealer...and talked and talked.  Dealer had to talk to the manager.  One hour went by.  Two hours went by.  Kids were hungry and boy was I pissed.  I finally walked into the managers office and said, "YOU ARE NOT GETTING OUR BUSINESS!"  I took my kids and walked out and my husband followed.   The dealer came running out after us.  I turned around to see them laughing in the office.

    "You didn't hear me.  You should go back to your manager and tell him that I don't think this is as funny as he thinks it is to waste two hours of our time trying to come up with a price."    

  •  Never ascribe to malice.. (5+ / 0-)

    what can readily be ascribed to incompetence.

    TX-17 (Bill Flores-R), TX Sen-14 (Kirk Watson-D), TX HD-50 (Celia Israel-D)

    by Le Champignon on Tue Feb 25, 2014 at 11:47:02 AM PST

  •  It dealer #3 regularly goes the "bait & switch" (3+ / 0-)
    Recommended by:
    marina, OLinda, Calamity Jean

    route, there should be some complaints lodged with your Better Business Bureau or with the tire manufacturer. If so you might want to add weight to the evidence.

    Damn the Regressives, full speed ahead!

    by Nautical Knots on Tue Feb 25, 2014 at 12:00:50 PM PST

  •  Benefit of the doubt. (2+ / 0-)
    Recommended by:
    HeyMikey, OLinda
    These innocent mistakes sure happen a lot when women take cars in for any kind of service.
    I had the exact same thing happen to me about two years ago--the wrong tires installed--and I'm a 6'5" old white guy. In my case, the company's warehouse had made the mistake; the order and all the paperwork carried the right information, but they simply delivered the wrong tires to the shop.

    At first reading, your jumps from
        * "mistake was made" to "it was intentional"
    and from
        * "it was intentional" to "because I'm a woman"
    both seem a bit of a stretch.

    I'm assuming that you make mistakes from time to time; how would you react if the person subjected to your mistake said, "oh, it's because she's a woman"?

    Mistakes happen--to all of us--whether we make the mistake or are subjected to it. Absent any sort of supporting information, assigning motives to such things is an exercise in confirmation bias.

    The word "parent" is supposed to be a VERB, people...

    by wesmorgan1 on Tue Feb 25, 2014 at 12:05:16 PM PST

  •  The unmentionable tire dealer has (1+ / 0-)
    Recommended by:
    OLinda

    actually been pretty good to me, but I have my husband deal with them when I can. I've had multiple objects lodged in my tires and their road hazard policy has replaced the tire when necessary. For a while I kept getting stuff in my tires and got brand new ones to replace them.

    Still I hate dealing with car places in general because there can be the assumption that I'm stupid or not as busy as the men. I once was ignored when my husband set me for parts for his accursed BMW. I was pregnant and only had so long for lunch, but men were helped before me. It was hard to get the guys behind the counter to help me.

    "The object of persecution is persecution. The object of torture is torture. The object of power is power. Now do you begin to understand me?" ~Orwell, "1984"

    by Lily O Lady on Tue Feb 25, 2014 at 12:33:15 PM PST

  •  I'd absolutely politely ask for some compensation (2+ / 0-)
    Recommended by:
    JayRaye, OLinda

    for their "mistake," and if they say no, I'd then firmly demand it.  Your time costs money, not to mention the extra gas you have to pay for, for the round-trip.

    My advice is to get something from them.  Even if it's a free tire rotation in the future (of course you'll have to watch them do it.)

    Dallasdoc: "Snowden is the natural successor to Osama bin Laden as the most consequential person in the world, as his actions have the potential to undo those taken in response to Osama."

    by gooderservice on Tue Feb 25, 2014 at 02:31:07 PM PST

  •  We have such weakened regulations (1+ / 0-)
    Recommended by:
    OLinda

    That Buyer Beware must accompany every transaction.

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