T-Mobile is not as big as Verizon or AT&T but they have all of the class
that the latter two have:
Maria Raybould, 56, was threatened with bailiffs by T-Mobile and ordered to pay a cancellation fee after her husband David, 57, died from cancer.
But despite showing the mobile phone giant the urn full of ashes, a death certificate, and funeral bills, it still refused to end the contract.
Mrs Raybould, from Cardiff, continued to receive threatening letters from bailiffs, and suffered a panic attack when she confronted T-Mobile staff.
We know that these kinds of "snafus" happen with big companies all of the time. Don't blame these companies, we are told, they know not what they do. This is not just a matter of a large bureaucracy making a cold-hearted mistake:
She visited the store three times to try to convince staff that he had died, but continued to be inundated with demands for £129 in unpaid bills or a cancellation charge.
T-Mobile and other mobile providers and big telecom companies want to be free to regulate themselves but on even the most basic level they continue to show that there is no ethos to business; and with no standards of ethics they cannot be trusted to make the right decisions.