Wells Fargo has sent a "Panic" letter to customers, demanding they start using new Debit Cards...that they haven't received yet.
Brenda Yost, SVP at Well Fargo, sent a breathless letter on May 13 to Wells Debit Card holders, threatening dire consequences if we didn’t change over to a new Debit Card format by May 24th. As I write this, on Thursday, May 21, my existing cards will expire on Sunday…and I still don’t have their “new debit cards.”
I am seriously frustrated by Wells Fargo’s customer communications, especially with respect to any issue that involves computer technology. Wells' systems are down or “out of service” far too often to be trusted as reliable, as evidenced by the fact that the very cards they are so demanding that I adopt weren’t even mailed until (according to Wells customer service reps) May 15th. "Customer Service" assures me they’ll be here in time…but six days is eons in USPS delivery time. I have little faith in those assurances, and even less in management that imposes restrictions on customers that Wells can’t match with action.
Perhaps it would be prudent for Wells Fargo to make sure the "back-office" teams can actually deliver before imposing rules on existing customers, instead of setting arbitrary limits on services available? Perhaps it would be wise for Wells management to ensure back-office operations will be able to meet internal bank schedules before imposing demands on customers?