Ah, Comcast. The worst of the worst. So bad they were awarded Consumerist's "Worst Company in America" title in 2010
Now they've achieved a new level of assholery.
A Comcast customer received a shocking bill recently, and it wasn't the dollar amount that stood out. It was the name on the bill, which someone at the company had changed from Ricardo Brown to "Asshole Brown."
Wow. The customer must have done something pretty bad for someone to do that. What was their crime? Lisa Brown wanted to quit the cable part of their agreement with Comcast. When they transferred her to a "retention specialist," she politely turned down their offer to sign up for a new contract.
Comcast has now come out and confirmed the bill is real and have apologized for what they call a "completely unacceptable and inappropriate name change."
"We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."
Comcast apparently plans to fire the person who changed the name, refund the past two years' service and add on two more.
You might think Comcast customer service can't get any worse than it already is. But don't forget that Comcast has plans to merge with Time-Warner Cable and create the world's largest and shittiest customer service department. Comcast has even ghostwritten letters that politicians are using to support the merge. It's still possible for us to beat this thing. If you haven't already, please sign our petition to stop this mega-merger in its tracks.