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We have reached out to help a lot of people here at DKos.  I hardly write diaries any more.  It appears the last one was about The Nephew which in itself explains a lot.  I am asking this community to help some one who has demonstrated heart, mind, body and soul the epitome of a commited democratic kossack.

Someone with more cachet than I, needs to see that we get a computer/laptop for puddycat.

Puddycat, you need a laptop.  I have only had one for a year.  They now do everything a desktop does with much less hassel.  I have read about you standing for hours watching the vote counting and doing all the drudge work that needs to be done while watching and writing about all the strum and durn.  I have learned a lot from your writing.

You do not need something you cannot carry to be repaired.  You also need a good warranty.  People here might verify if geeksquad is worth it.  I can't tell and I have a two year policy.

I would do this for you myself if I could but right now I can't.  I know what it is like to be without a computer.  It is my window to the world and a year or so I went two months without one until I could save for the repair.

With all the things we have done for people on this site, no one has earned this more than puddycat.  Best Buy and Fry's ads say we can get her a good lap top with warranty and geeksquad type stuff for less than a thousand dollars easily.

Someone needs to step up to the plate.  They need to start a new diary about the how, what, and when.  I am too technologically impaired to do it.

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Comment Preferences

  •  If no one bids on my laptop at the NN auction, (11+ / 0-)

    I will be happy to ship it to Puddytat.

    I won't know until Dec though.

    Hopefully someone steps up before then with a great used laptop!

  •  Since Puddytat is not able to communicate (11+ / 0-)

    efficiently right now, I think the most important thing is to do it.

    I know how she feels about asking.

    I have had a lot of problems with lots of things over the years, and asking for help here just feels awful and I cannot totally explain why.

    What we can do is have everyone bid on the computer for NN now and bid it for Puddytat and send it now.

  •  Aren't you going overboard? (7+ / 0-)

    Her diary indicated that she bought a "new" computer but is having problems with it.

    My "new" computer has been a headache until it came out of the box.  If I got paid for all the time I've been on hold or online with technical support, I'd be able to take a lavish vacation.
    If she comes back and indicates have doesn't have warranty or repair/replacement coverage through Dell and cannot afford a new computer, then we can look at getting her a new one.

    I, for one, have no problem being led by a 3500 year old Pharaoh who was trained by space aliens on a distant star.

    by Tomtech on Thu Nov 22, 2012 at 04:27:49 PM PST

  •  Dells aren't bad, sometimes (1+ / 0-)
    Recommended by:
    friendly person

    We have a Dell desktop from about 6 years ago that's still plugging along fine. The laptop that is less than two years old, and I really loved, overheated and is toast.

    This Rover crossed over.. Willie Nelson, written by Dorothy Fields

    by Karl Rover on Thu Nov 22, 2012 at 09:36:19 PM PST

  •  No! The machine is warranted. (6+ / 0-)

    She can get it replaced or repaired at no cost. It's a kind thought, but totally unnecessary.

    She's decided to call Dell Customer Service this time rather than go back to the incompetent idiots who sold her the lemon. Dell Customer Service is likely to send a replacement.

    I'd actually enjoy calling the Dell Customer Support on her behalf. I speak their language and know where to go to get results. And this one will get their attention.

    Something tells me that Dell already got that phone call.

    I'm sure that Dell will be having a little chat with their retail chain management, too. This is not only a dissatisfied customer and a supplier of a defective component, the idiot retail support tech just cost them three motherboards, three hard drives, and labor costs without replacing the defective power supply that fried those things all three times.

    That's the conversation that I'd really like to hear.

    "Never wrestle with a pig: you get dirty and the pig enjoys it"

    by GrumpyOldGeek on Thu Nov 22, 2012 at 09:36:53 PM PST

    •  And a large online community's heard all about it. (2+ / 0-)
      Recommended by:
      GrumpyOldGeek, FarWestGirl

      I'm sitting here typing on a Dell, but Puddy's experience starts making me think that maybe I ought to be changing my brand the next time I need one. Multiply that times thousands, I'd guess.

      •  Dell is one of the best, the retailer sucks (1+ / 0-)
        Recommended by:
        FarWestGirl

        She didn't contact Dell until now. So all the bashing of Dell is probably due to the idiots that work at the retailer, not Dell.

        The fact is that most consumer computers and computer-like devices, including Apple products, are assembled in China in the FoxConn sweatshops. The componnents and the subassemblies are supplied by a handful of nationally subsidized manufacturers. Most are located in the Asia/Pacific region.

        Essentially, most computers are made by the same people and contain parts made by the same factories.

        Brand makes little or no difference.

        My experience with service for this crap just gets me pissed off. It's a miracle if you stumble across someone who has even a beginner level understanding of their products.

        So if you're expecting good service, you'll be disappointed.

        Right now, I'm using a 13 yo IBM Thinkpad. On the table near me is a Dell laptop and an HP laptop. The Dell is the newest one, and it was delivered to me by a client who just wanted to write the thing off. It was used to drive a projection device for a presentation at a trade show. I didn't want it.

        This particular Dell has a low-res crappy-looking cheap 1024x768 screen with a poorly-designed hinge that seem to be designed to slam shut at the slightest breeze. But it has a fairly fast pentium duo processor with faster than normal memory in it. So I use it more as a network server. No need to open the lid and look at that sucky screen.

        The HP is old, too. I bought this one when I was out of town and needed something. I try to find one with an AMD processor since the Intel brand is always priced at a premium. The reality is that the AMD is just as reliable and often a little faster. This HP has one of the early wide-screen displays. It's shiny as a mirror and sucks the fingerprints right into the coating. The format is rather nice. The shiny screen sucks. The processor is fast enough for general use.

        The IBM I'm using now has the best of the best little features. IBM laptop screens are bright, non-reflective, and are tolerant of fingerprints. It has a Centrino slowed-down Intel processor, but it's adequate for general use. Service for IBM products is always excellent and will exceed your expectations. But you pay extra for that. IBM computers are definitely more expensive than equivalent performace, but the service, quality, ease of use, and reliability is superior to all the others. By far. I have only had two problems with IBM machines, both were my fault. An old laptop got dropped and the LCD display was damaged. Also, the kittens had chewed up the power cable. One phone call and a cradled shipping box showed up next day. I slipped the laptop into the cradle and sent it, prepaid, to their service center located adjacent to the FedEx HQ at the Mempis airport. It showed up two days later, again all prepaid. They had replaced the LCD with an improved engineering level, they updated the disk controller chip on the motherboard (only because of a component reliability issue), and they tossed in a brand new power supply, including a spare power cable. The warranty specifically states that a consumer-damaged power cable isn't covered. But they did anyway.

        The other IBM box that had a problem was caused by a lightning strike that somehow mad it through all the filters and the UPS I had on that line. This box is almost 20 years old now and is still running in the basement as my primary web server for several different non-profits. I picked this one up from an IBM dealer. It had been in use for several years. The warranty and service support was included as if this was a new machine since I bought it from a dealer. When it got zapped, it was almost ten years old. I looked it over and saw that one of the voltage regulators on the motherboard got toasted. So I called IBM one morning a week later. That afternoon, a real live IBM service rep (who I knew personally from other contract work) showed up at my front door carrying an exact replacement motherboard. The fact that IBM stocked a 10-year-old motherboard for this old beast was amazing in itself. The same day express delivery and in-home repair was far and beyond awesome. No charge. No hassle. And they were concerned about a component that got burned. It's a fire hazard. The IBM engineers care about all this stuff.

        Yeah. I used to work for IBM. I know all about the effort that goes into providing superior service. But a 10-yo obsolete 30 pound high availability super redundant server boat anchor that isn't critical to my business gets same-day in-home high-priority repair service? Wow. But it costs a little more for that. And overall, that isn't all that important to me. I've got plenty of alternatives and everything is backed up.

        Kinda long.

        Too much coffee this am.

        "Never wrestle with a pig: you get dirty and the pig enjoys it"

        by GrumpyOldGeek on Fri Nov 23, 2012 at 08:03:03 AM PST

        [ Parent ]

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