On Customer (Dis-) Service

Far too often, “Customer Service” is a misnomer.  The options are thin and frequently a waste of time.

You can chat or you can call.  But calls almost never lead to a satisfactory solution, while “chats” are standardly prefabbed.  [“We appreciate your interest . . .  and understand that this is frustrating.”]

Many companies’ specialty is the ‘CS two-step.’ [“Before I can help you, I need to know the color of your first cat, and . . . “]

The customer often has no satisfactory options.

Shame on companies.

With the DC grifters gutting consumer protection, the problems can only escalate.