Whoa - not so fast (healthcare.gov)

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Tuesday December 03, 2013 · 11:15 AM PST

2013/12/03 · 11:15

After completing my application and choosing my healthcare plan on healthcare.gov and reviewing the .pdf document on my missing eligibility requirements, I thought I was finished (except for sending in proof of income).

It's a good thing I am slightly OCD. I have been logging into my healthcare.gov account every couple of days just to see that it still says my application status is "Complete" and my chosen health plan shows "Initial Enrollment". Was I satisfied with that? No, yesterday I clicked on everything and found a page with a second missing item, which is NOT mentioned anywhere else. The missing "Citizenship" information is not even listed in my Eligibility Results - only the missing proof of income. I only saw it when I scrolled down the page (and did not click on "Eligibility Results"). I've since provided the requested proof of both items - it's pretty cool that you can upload your proof right from your computer to your application.

How would I have known about the necessity of citizenship proof if I had not clicked around on my already-completed application and then scrolled down? There are obviously still some glitches!

healthcare.gov SUCCESS!!

BorNaSuSa

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Friday November 22, 2013 · 9:50 AM PST

2013/11/22 · 09:50

After I wrote my last diary entry this morning, I went back to healthcare.gov and started another new application (#4 online - for those who are counting). I was extremely careful with the information and the format of my responses. I sailed right through to the end and enrolled!

Unfortunately, the amount of subsidy I had expected, based on a previous application that actually got that far, was much less and I will have to pay $130 more/month for the plan I wanted.

Any questions? I'll be happy to help. By the way, this was done on a Windows 7 operating system with Chrome as the browser.

Updating healthcare.gov saga again

BorNaSuSa

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Friday November 22, 2013 · 8:23 AM PST

2013/11/22 · 08:23

Yesterday, after reporting on my two online applications and one telephone application progress, I decided to try another online application and also printed out a paper application (thanks to agkhalil123).

I discovered something that is not mentioned on the healthcare.gov website - sometimes the format of your answers is not accepted, but you wouldn't know unless you guessed and changed it. It asked me how many hours a week I work. I work 37.75 hours per week. When I changed that to a whole number, voila! - I was able to move past that section and get to the next part which again told me the system was temporarily down and to try again in 30 minutes.

So, now I'm not sure how many of the blank pages encountered are due to unaccepted responses. On my other online applications I am unable to go back and edit my applications, which is why I start new ones.

In the end, only one will be put through and confirmed with my sign-off. I may be creating several applications, but none of them have allowed me to enroll and confirm. I will only do that once.

Healthcare.gov saga continues

BorNaSuSa

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Thursday November 21, 2013 · 9:04 AM PST

2013/11/21 · 09:04

I am here to tell you that you can have multiple applications, as long as only one is brought to completion with enrollment. I currently have three that I am actively pursuing. Whichever one gets me to the end is still being contested.

Application #1 - Online and completed; however, enrollment had me mistakenly identified as 10 people, which looks like it has been fixed! However, now that there is only one of me on that application, the process stops at "Set premium tax credit". The amount of my tax credit to use and my choice of ways to apply it is a blank space, and the top of the page says there is an error in getting my tax credit information, so clicking on "Use this amount" does nothing.

Application #2 - Online (had to skip the verification of identity) and I can get to inputting my income information but the next page says "Sorry, our system is down. Try again in 30 minutes". That was the message for the last five hours.

Application #3 - Phone application, otherwise known as paper application. It has to be processed and mailed to me by the USPS. Who knows when that will be - I've read that others are waiting weeks.

Every time they fix something, something else that wasn't broken....breaks.

Whomever is going to respond that I should clear my cache or clear my cookies or use a different browser or try in the early morning or late evening - it's all been tried. The results are the same.

I am actually excited every time I get further than the last time :-)

Wow - again with healthcare.gov

BorNaSuSa

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Wednesday November 20, 2013 · 1:18 PM PST

2013/11/20 · 13:18

If you've been following my diary, you already know that I've applied online (ran into a glitch on their end), attempted to start a new application (could not verify my identity with Experien or the MarketPlace), and made a new telephone application (now waiting for papers they send in the mail).

Today I decided to try my second (identity unverifiable) online application again and say "skip this step" for the identity verification. I was able to get all the way through the application up to starting the income section and BAM! - the site went down.

So, once again "The system is down at the moment".

The healthcare.gov saga continues....

BorNaSuSa

Community (This content is not subject to review by Daily Kos staff prior to publication.)

Tuesday November 19, 2013 · 11:44 AM PST

2013/11/19 · 11:44

Today is Tuesday, the third of the 2-5 business days waiting to hear from an agent at the healthcare.gov marketplace who should resolve the extra nine of myself, or verify my identity to start my new online application.

I also called them Sunday morning and did a new application by telephone, but I still have to wait for documents to arrive in the mail. I told the agent to leave my pending online application in place so I have at least another option in the works while I await whichever application gets fixed first.

I just want to finish this. I only need to select the plan I've chosen and confirm it. I was m>so close!

Update on Journey on the healthcare.gov website

BorNaSuSa

Community (This content is not subject to review by Daily Kos staff prior to publication.)

Friday November 15, 2013 · 9:36 AM PST

2013/11/15 · 09:36

Yesterday I left off my diary at the blank page at the end of registering me and my 9 other selves on healthcare.gov.

I decided to create a whole new application and hope that I could get through the steps without all the hiccups because I already know the Plan I'm choosing. I created a new login and the system sent me an email to verify my identity.

Fail!

It could not verify my identity, so I called the number for Experian and gave them the reference number. Unbelievably, they could not verify my identity and told me to call healthcare.gov and have them manually process the verification. I waited until today to call. The call was answered quickly and Lindsey was very helpful; however, she could not see my original application (which I would have let her fix my nine extra selves) and she could not find my new application, so she three-way called back to Experian, who gave her the same answer I got yesterday - that healthcare.gov has to manually verify my identity.

So, back to Lindsey. She had not been trained in this verification process, so she went hunting for the instructions, which included me sending my sensitive personal information through the US mail. I declined and asked that my original application be escalated to the next level, where someone could get me back to being just one person so I can finalize my enrollment. That will take up to four business days.

In my state of Florida only about 3600 people have signed up in the Marketplace. I am a perfect example of why it's not more :-) It's certainly not for lack of trying!

Journey on the healthcare.gov website

BorNaSuSa

Community (This content is not subject to review by Daily Kos staff prior to publication.)

Thursday November 14, 2013 · 11:15 AM PST

2013/11/14 · 11:15

I know there are many other journeys through the healthcare.gov site, but it seems that everyone's is different. While I am waiting to enroll myself 10x on the site, because I now have gone from a one-person household and application to having to choose 10 health plans for all 10 of me listed before I can sign off and be enrolled, I found the Daily Kos and thought I'd add to the fray.

I started this journey on the first day, Oct. 1st, and had all of the same issues as everyone else with the website being too busy, then there were no questions for the security answers, etc. By October 3rd I was able to complete my application after spending many hours here at work working on it around all of the website glitches. (If my job provided health insurance for me I wouldn't have to use their time to shop.) Since that third day there has been a different issue every time I've logged in to try and choose my plan.

There are five messages waiting for me about my application, but there is no way to view messages.

There is no way to review my application for any changes or updates.

I have viewed, compared, and saved health plans I was considering, only to have them disappear by the next login.

The amount of my subsidy has changed three times and I don't know why because I can't see my application.

As of this week of Nov. 11th, I have been able to "enroll" in my chosen plan, only to be taken to blank pages to confirm.

I called the 800 number and the agent said my application said "enrolled", but when I log in it says it's still "in progress".

After choosing my health plan I am forced to choose a health plan for first one more, then 7 more, now 9 more of me, even though my application was for one person.

When I chose a health plan for the first extra one of me, I thought it was asking me to make a second just-in-case-the-first-plan-wasn't-available choice until I saw at the end that the premium included both choices.

I went back and deselected the second plan, but was unable to get to the confirmation page again.

I waited a day, then logged in again (today)

Now, after having to choose my health plan again I can't get to the confirmation page anymore until I choose a health plan for 9 more of me. Okay, Ill play along again.

Yesterday, before all of the extra "me's" showed up, I was able to get to the confirmation page, click it, only to find a blank white page at the end.

So, now I am choosing my health plan for the 8th of me and I will chronicle what happens as I finish all 10 of me.

All 10 of me are enrolled and I was able to unlock the "Review and Confirm" page, I accepted their terms and conditions and signed. This next page should show me either the one plan I chose for me, or it's going to show me owing 10x the amount for all 10 of me, or it's going to be a blank white page like it was yesterday.

Waiting....

And here it is.......

"There's a problem. Try logging in again after 30 minutes. If you continue to get this message, call the Marketplace Call Center at 1-800-318-2596. TTY users should call 1-855-889-4325. You'll need the Error ID and Application ID shown below.

Error ID:"

Of course, no Error ID or Application ID.

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