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Mon Feb 28, 2011 at 09:02 AM PST

Astounding True DK4 Bug Story

by rs

So, in the course of reading DK4 bug reports[1] and tech support requests[2], I was seeing a slow but steady trickle of people reporting the following error message when trying to publish a new Diary entry:

Can't call method "id" on an undefined value at /www/dk4-perl/lib/ScoopDK[3]/Event/Story/Tags/SetTags.pm line 209.

Naturally, I couldn't reproduce the bug in cursory testing, so I figured it must be some weird input mangling thing, and went back to helping people with more pressing stuff, like say troubleshooting login problems.

Then after a while I noticed something peculiar.

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Sun Feb 20, 2011 at 11:39 AM PST

Troubleshooting Daily Kos Login Problems

by rs

If you've had trouble logging in to Daily Kos, you're not alone.  There are a lot of people who have been unable to access their accounts, and we have found quite a variety of different technical reasons for this very basic problem.  The rundown that follows is far from guaranteed to solve any particular person's login woes, but hopefully it can get anyone affected at least a step or two closer to solving the problem.

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Problem description:

Some users are getting a blank page when they try to load dailykos.com.  This is most often seen in Firefox or Chrome, but users have reported the problem with Safari, and it may appear in other browsers as well.

Cause

An ad blocker is blocking the entire site.

More specifically, the site is being blocked by a filtering rule in one or more of the subscription blocklists your ad blocker is configured to use; it is neither a bug on dailykos.com nor in the ad-blocking software proper.  Bug reports should be directed to the maintainers of the blocklist, who are most likely not the same people who maintain the ad blocker itself.

Resolution

Disable your ad blocker when visiting Daily Kos, or configure it to make an exception for dailykos.com.

Your ad blocker should have some mechanism that allows you to make exceptions for selected sites; here's how to do it for the two most popular ad blockers:

  • AdBlock Plus (FireFox):

    Tools menu Adblock Plus; click on Add Filter, copy/paste
    @@http://*dailykos.com/*
    to the field, then click the Add Filter button.

  • AdBlock (Chrome):

    Wrench menu Tools Extensions; Click the "Options" link in the "Adblock" entry; go to the "Excluded sites" tab, enter
    dailykos.com
    and click "Add"


This remedy will unfortunately be necessary even for ad-blocking users who have bought subscriptions to Daily Kos and turned ads off on the server side; the maintainers of the blocklist can't distinguish our Subscribers (thank you, subscribers!) from our normal users.

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Wed Apr 07, 2010 at 10:51 AM PDT

Tech alert for IE8 users

by rs

We have a bug on the site that's crashing IE8 when you try to load comments for some diaries.

This is a hard crash, not a lockup or freeze; you will see a notification that reads:

Internet Explorer has stopped working

A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is a available.

[Close Program]

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Mon Jan 18, 2010 at 01:29 AM PST

Why? (The King Of Love Is Dead)

by rs

For those who have never heard it (or don't mind hearing it again), here's a song recorded on April 7, 1968 (three days after April 4, 1968):

By all accounts, the band learned the song the same day it was recorded.

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If you're using Internet Explorer 8 and you've been experiencing trouble with comments, or you know someone who has, this Very Special Edition of "DK Tech Support Monkey's Diary" is for you:

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Sat Aug 15, 2009 at 02:31 PM PDT

Trusted User FAQ

by rs

This is a reworking of the Trusted User section of the FAQ, expanded to include some of the pedantic stuff we try to politely include in responses to the "Where Did My TU Status Go?" queries we find in the old tech mailbag.

It's a little long, and I'm tempted to cut out the "familiar users" bits, but I'll just drop it as is for now, and let the few of you who aren't already snoring comment on it, if you so desire.

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So, the maintainers of the EasyList filterset for the Adblock Plus plugin for Firefox have added a rule that blocks... the entire dailykos front page.  And other pages.  Pretty much the whole site.

Ow.

Update 3 [05-26-09 11:28PDT]:

The EasyList maintainers have fixed the rule that was breaking the site.  Update your filterset and carry on.

[old fix redacted, no longer necessary]

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