"Hyatt regrets the events that occurred at the Park Hyatt Chicago and apologizes to everyone who was impacted by them," the company said in a statement. "After looking into the incident, we have determined that the decision to turn on the heaters was made by a manager. It was clearly a decision that was not in line with our values or with our corporate policies. We have a long history of respecting our associates' rights and caring about their well-being and this unacceptable behavior is certainly is not illustrative of that history. We can assure you that this was an isolated incident and such a thing will not happen again. [...]
Notably absent from the apology was a statement that the manager in question faced consequences for the decision.
Hyatt's "long history" of respecting rights and caring about workers' well-being includes, as I mentioned yesterday, having the highest injury rates for housekeepers in one study. Hyatt requires its housekeepers to clean substantially more rooms per day than is typical in union hotels. Recently, the company and one of its subcontractors paid a $50,000 fine for health and safety violations in Indiana; it was also cited and put on notice in California.