The mayor said it comes down to simple business. If they don't collect fire fees, the fire department can't survive and if they make exceptions to the rule, no one will ever pay the fee.
Besides that, he likes the "pay for spray" policy and said it's fair.
But that's hard to stomach when you've just lost your home and everything you've worked for.
"In an emergency, the first thing you think of, 'Call 9-1-1," homeowner Vicky Bell said.
Firefighters came out.
Bell said, "9-1-1 said they were in fact dispatched and they showed that they were on the scene."
But once on the scene, they only watched.
"You could look out my mom's trailer and see the trucks sitting at a distance," Bell said.
For Bell, that sight was almost as disturbing as the fire itself.
"We just wished we could've gotten more out," Bell said.
It's a controversial policy that we've dealt with before. If you live in the city, you get fire protection but if not, you have to pay the $75 fire protection fee each year. With this policy, the city makes no exceptions.
Again and again it is about money trumping the average person. This family is now homeless. Preventably homeless. It will cost the City, County, State, and Nation much more than $75.00 to return this family to safe housing. But since they didn't pay up front too bad.