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Keith Olbermann has been on quite a tear over this guy lately.

Tonite he said, this FedEx Employee illustrates all that is wrong with today's Corporate Workplace -- he then demanded much more from FedEx about this case, than the pro-forma non-apology apology, that was posted by a FedEx VP today, about this unfortunate delivery gone a stray.


Here's the viral clip, if you haven't seen it yet.


FedEx Delivery Goes Terribly Wrong

Video Link

FedEx delivery driver throws a computer monitor over fence. Customer had to return it because it broke.

"The sad part is that I was home at the time with the front door wide open," writes the customer. "Now I have to return my monitor since it is broken."



FedEx says this employee "is no longer working with customers"  and he is going through their "standard employee disciplinary processing" ...


So what say you?   What should FedEx publicly do about this?


Is this a symptom of Privatization run a muck?  

Or

Is it "no big shakes" -- stuff happens, when you got a schedule to keep?


Let the rorschach test begin.


PS. I've looked for Keith's commentary tonite, concerning the FedEx VP apology.

If and when the clip makes the interwebs, I'll post it here.  


OK here it is, finally. The FedEx VP Apology, is Keith's worst of the worst today:


Worst Persons: Failed Colorado carjacker, George Allen and Matthew Thornton III

December 22, 2011

{oops, it won't embed}

here's the link




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Comment Preferences

  •  Tip Jar (13+ / 0-)


    What is necessary to change a person is to change his awareness of himself.
    -- Maslow ...... my list.

    by jamess on Thu Dec 22, 2011 at 06:12:52 PM PST

  •  I wonder (2+ / 0-)
    Recommended by:
    lineatus, luckylizard


    if the guy is now working in the warehouse distribution center,

    Does he still get to toss boxes around like footballs?


    Maybe that's just their SOP, to get the stuff out the door.

    Only it usually doesn't make it to youtube ...


    What is necessary to change a person is to change his awareness of himself.
    -- Maslow ...... my list.

    by jamess on Thu Dec 22, 2011 at 06:22:21 PM PST

  •  Where's Trump when he is needed? (1+ / 0-)
    Recommended by:
    jamess

    There should be a big "YOU'RE FIRED" in this guy's future...

    For a better America, vote the GOP out of office whenever and wherever possible and as soon (and as often) as possible!

    by dagnome on Thu Dec 22, 2011 at 06:33:17 PM PST

  •  This was, of course, completely wrong. (6+ / 0-)
    Recommended by:
    jamess, fladem, ladybug53, VClib, Sparhawk, Odysseus

    Fed Ex has 290,000 employees.  Some of them are going to do bad things.  that's a matter of numbers.  Hey, if you have 100 employees, once in a while one of them is going to do something bad.  That's the nature of hiring people -- some are going to turn out better than you hoped when you hired them, some are going to be worse.   I don't know how that's "privatization run amok."  When you hire people, unless you are willing to do the kind of background check usually reserved for Secret Service Agents guarding the President, as an employer you really can't guarantee that people you hire aren't going to do something stupid at one point or another.  (Of course, if he's done this before while working for Fed Ex, and Fed Ex knew about it and did nothing, then they are more culpable.)

    The question asked is, what should Fed Ex do?  Of course, to the customer, they need to make it right -- replace the monitor, pay any costs incurred by the customer because of the delay. They need to "make the customer whole."  I certainly hope they do that.  

    As for this guy, should he lose his job over this?  I'm not so sure.  Yes, it was wrong and stupid.  But on the other hand, this guy, I'm sure, is under a lot of pressure of his own, especially this time of year, when Fed Ex has so many deliveries.  If he's done something like this before, I think I'd join the chorus for him to be fired.  If this is the first act of stupidity, probably some discipline by the company is adequate, maybe along with making him pay for the monitor he damaged.  If he had hurt a person, I'd certainly be saying something different.  

    •  re: (4+ / 0-)
      "privatization run amok."


      We don't see many videos of U.S. Postal employees, doing
      stuff like this.

      If they do, they get fired, and even prosecuted.


      I'm wondering how common stuff like this is at FedEx?

      maybe they "shine it on" -- afterall they got insurance.

      The fact that they have "a standard procedure" for handling incidents like this

      -- that does not include firing --

      indicates that they do occasionally get caught.


      Hey that's just the price you pay, for "being the best"

      -- just chalk it up to an incidental Business Expense.


      What is necessary to change a person is to change his awareness of himself.
      -- Maslow ...... my list.

      by jamess on Thu Dec 22, 2011 at 06:43:21 PM PST

      [ Parent ]

      •  SOP is human resources speak (3+ / 0-)
        Recommended by:
        jamess, Dirtandiron, fladem

        for:

        1st warning, 2nd warning, (3rd, double secret...don't ever do this again warning), and then termination.

        I couldn't stand that aspect of it.

        "By your late thirties the ground has begun to grow hard. It grows harder and harder until the day that it admits you.” Thomas McGuane, Nobody's Angel

        by Keith930 on Thu Dec 22, 2011 at 06:47:32 PM PST

        [ Parent ]

        •  I know (6+ / 0-)

          I've fired people before

          (in a previous employment life).


          It took 3 write ups and after 2 warnings.


          But when people screw up, intentionally,

          because they don't care -- well then give the job

          to someone would will care, who will take it seriously.


          I've also "gone to bat" for other employees --
          who other supervisors "were out to get"

          because of bias and/or personal grudges.


          Man, I glad I don't have to do that stuff anymore, in my current employment situation.


          What is necessary to change a person is to change his awareness of himself.
          -- Maslow ...... my list.

          by jamess on Thu Dec 22, 2011 at 07:04:56 PM PST

          [ Parent ]

      •  don't get fired for first offense, usually (5+ / 0-)
        Recommended by:
        jamess, VClib, fladem, RainyDay, ladybug53

        unless that first offense is really really bad, like injuring people.

        But a first offense that damages property is typically a warning.  Sometimes even a second offense.  

        The rules tend to be more protective of employees in civil service jobs like the post office than they are in the private sector.  

        •  I would think that an intentional act or (5+ / 0-)

          one that is so beyond the pale of accidental or carelessness would justify termination for the first offense.  

          Rick Perry is George Bush without brains.

          by thestructureguy on Thu Dec 22, 2011 at 07:12:31 PM PST

          [ Parent ]

          •  If it injured a person, I'd think you were right. (2+ / 0-)
            Recommended by:
            jamess, VClib

            This was clearly an act of stupidity or frustration that damaged a customer's property. For a first offense, I'd think that most companies would use the disciplinary measures in place, unless this person has some history that demonstrates that this act of stupidity is not an aberration. If there's some history, I'd agree with you.  If this person has an otherwise clean record, and a history of good work, then it's more likely this is an aberration and discipline is more appropriate.    

      •  Really? I thought postal service employees are (4+ / 0-)
        Recommended by:
        jamess, VClib, fladem, ladybug53

        civil service, and letter carriers are union members.   For civil service employees and union members, there are disciplinary procedures that have to be followed, and the employee has grievance procedures available to him or her.  

        So no, postal employees are not generally fired over something like this if it's a first offense and they otherwise have a good record.  

        Frankly, often government employees -- especially union employees or civil service employees -- have greater protection against being fired for a first offense than do workers in the private sector.  

        •  Postal empoyees are not (3+ / 0-)
          Recommended by:
          jamess, Dirtandiron, ladybug53

          civil service. They are union depending on what type if carrier they are their union can be more or less strong. The unions have done alot of selling out on working conditions over the years.

          The Postal Service is a Quasi Government operation and had been since Reagan

          It is the heart that makes a man rich. He is rich according to what he is not what he has -Henry Ward Beecher

          by PSWaterspirit on Thu Dec 22, 2011 at 07:26:45 PM PST

          [ Parent ]

      •  We had a postman (5+ / 0-)

        who was throwing mail away when he ran behind so he could get to his second job. Many people started calling when the electric bill etc. failed to show up two months in a row and people were getting turned off. The post man was fired and charged with tampering with the mail. It was a huge deal in the local news at the time. At the very least he needs to be bumped down to the warehouse where he'll have more direct supervision.

      •  Really (4+ / 0-)
        Recommended by:
        coffeetalk, jamess, debedb, ladybug53

        you really believe that stuff like this doesn't happen in the post office??

        I had my magazine's consistently stolen for about a year some time back.  Sports Illustrated and ESPN Magazine would never arrive.  I went to the Post Office - talked to a guy.  Suddenly I got six issues of each, with no explanation.

        Look at this thread from Yelp.com

        http://www.yelp.com/...

        The bitter truth of deep inequality has been disguised by an era of cheap imported goods and the anyone-can-make-it celebrity myth - Polly Toynbee

        by fladem on Thu Dec 22, 2011 at 07:30:27 PM PST

        [ Parent ]

      •  we do hear stories from time to time (4+ / 0-)
        Recommended by:
        jamess, coffeetalk, ladybug53, Dirtandiron

        of postal workers hoarding mail.

        http://neastphilly.com/...

        hope springs eternal and DAMN is she getting tired!

        by alguien on Thu Dec 22, 2011 at 07:49:08 PM PST

        [ Parent ]

      •  Ummm (6+ / 0-)

        I could make a few calls and find video of our rural post office driver - still employed several years later - throwing packages and mail into bushes on the side of the road instead of delivering them to mailboxes on her rural route.

        FedEx is good enough that I've driven one of our FedEx drivers back into the hills in a foot of snow because I had 4WD and he didn't, and he had a check to deliver a guy was waiting for. Today, I took our FedEx package to town and dropped it in the box, because I knew our air driver would be overloaded, and our pickup is 15-20 minutes out of the way for him. The guy who owns our FedEx ground route dropped off a $25 Subway gift card for us.

        We do stuff for them because they provide excellent service for us. FedEx does make mistakes. Service varies around the country and around the world. We have customers that only use FedEx, and customers in other countries that refuse to use them. When DHL was still around, we got fantastic service from them in Milwaukee, and international customers loved them, but when I shipped with them in other parts of the country they were horrible, and when we moved to WA, overnight DHL took over a week to get delivered.

        The FedEx video of tossing the package over the fence would have been superior service for Airborne when they still existed - they're long gone, but we once had a delivery that took 10 months, and then we only got the package because a UPS driver noticed it sitting in someone's backroom when he was making a delivery.

        We had a poor FedEx driver as a substitute when our regular driver was on vacation - he didn't last long. We've had bad UPS drivers too. But FedEx, UPS and USPS people mostly do an excellent job.

        Regardless of which outfit might've shown up in the video, this is overblown and not typical.

        It's never too late to have a happy childhood - Tom Robbins

        by badger on Thu Dec 22, 2011 at 08:52:36 PM PST

        [ Parent ]

      •  Not in my experience. (3+ / 0-)
        Recommended by:
        ladybug53, jamess, Dirtandiron

        However, UPS left packages in the rain and expensive electronic equipment on the from porch. Now that they are privatising package delivery in the UK, the same is happening here: the curse of the soggy packaging.
        Our mailmen in the States were exemplary and our postie here even better. He will walk around the house and leave stuff in the greenhouse if we're not home.

        "Bootstraps are a fine invention as long as they are attached to boots." blueoasis

        by northsylvania on Fri Dec 23, 2011 at 04:44:53 AM PST

        [ Parent ]

    •  I used to work in this industry, as a mgr (6+ / 0-)

      My impulse would be to fire him, and especially when this has become some a PR black eye for FedEx.  In reality...this guy's manager has to work with an HR department that asks him/her:  Has the employee even been disciplined for something like this before?  Is it documented?  You know the drill.

      The employees are on a schedule, but not such they have to chuck obviously fragile and costly merchandize over a fence like this.  This is just some guy who doesn't give a rat's ass.  And if it was his package that somebody else did that to, he'd have his bad attitude right in somebody's face over it.  You can bet on that.

      "By your late thirties the ground has begun to grow hard. It grows harder and harder until the day that it admits you.” Thomas McGuane, Nobody's Angel

      by Keith930 on Thu Dec 22, 2011 at 06:43:52 PM PST

      [ Parent ]

    •  Aren't all Fed Ex delivery persons independent (8+ / 0-)

      contractors, without health insurance and who have to pay and maintain their own trucks and have no other benefits?  FedEx is one of the meanest corporations in the world,, do a a google.
      Byrnt

      •  depends if it's ground or express delivery n/t (3+ / 0-)
        Recommended by:
        jamess, Dirtandiron, badger

        "By your late thirties the ground has begun to grow hard. It grows harder and harder until the day that it admits you.” Thomas McGuane, Nobody's Angel

        by Keith930 on Thu Dec 22, 2011 at 06:49:29 PM PST

        [ Parent ]

        •  Most of the Ground delivery folks I've dealt with (2+ / 0-)
          Recommended by:
          jamess, Mr Robert

          are ICs -- all of them have been at best substandard and at worst criminally stupid -- so much so that when I called FedEx to complain a few months back, the person on the other end complained more about them than I did.

          That's pretty bad.

          The normal FedEx delivery folks I've dealt with have, with one exception, been excellent as far back as I can remember.

          But the Ground throwers are atrocious in my experience.

          YMMV.  

          Mitt Romney has Bain Damage.

          by here4tehbeer on Thu Dec 22, 2011 at 06:58:02 PM PST

          [ Parent ]

          •  Depends (2+ / 0-)
            Recommended by:
            jamess, ladybug53

            Our FedEx Ground service has been excellent. Our old driver sold his route to a guy with several other routes in the area, but the service is still as good.

            It's good enough that we do favors for them on occasion (like deliver to neighbors up our canyon, which has a narrow, steep, winding, ice-covered road), and the route owner gave me a $25 Subway gift card today.

            We used to do that for UPS too, but the level of service we get from them has deteriorated (management problems), so we don't do them favors any longer.

            It's never too late to have a happy childhood - Tom Robbins

            by badger on Thu Dec 22, 2011 at 09:01:39 PM PST

            [ Parent ]

      •  It looks like the van says 'Ground' on it (4+ / 0-)
        Recommended by:
        lineatus, jamess, Dirtandiron, Mr Robert

        meaning it's an 'independent contractor' who is required to lease a truck from Fedex and gets paid by the item ...

        Am I right, or am I right? - The Singing Detective

        by Clem Yeobright on Thu Dec 22, 2011 at 06:52:43 PM PST

        [ Parent ]

      •  Byrnt - No (1+ / 0-)
        Recommended by:
        jamess

        "let's talk about that"

        by VClib on Thu Dec 22, 2011 at 06:55:57 PM PST

        [ Parent ]

    •  In any large organization (6+ / 0-)

      someone everyday does something profoundly stupid.

      This happens in Federal Government.  In State Government.  In Local Government.  In Big Business.  In small business.  In the YMCA.

      Hell, I once heard it even happens in big banks...

      It is a symptom of the ideologically obsessed to take every event in life and try to use it to show how they are right.  The Conservative bemoans the decline in morals, and uses the latest strange murder as an example.  The liberal uses the latest strange murder to show how bad guns are.

      Meanwhile the murder rate continues to decline.

      Is this typical? You bet.  Happens everyday.  In a country of over 300 million people strange shit happens everyday.

      But that doesn't mean the strange is the usual, or really signifies anything at all other than that they are some very strange people.  I used to represent patients at a State Hospital in their commitment hearings.

      I can assure you some of them did things that make this look mild.

      The bitter truth of deep inequality has been disguised by an era of cheap imported goods and the anyone-can-make-it celebrity myth - Polly Toynbee

      by fladem on Thu Dec 22, 2011 at 06:46:47 PM PST

      [ Parent ]

  •  UPS employee next on the list? (3+ / 0-)
    Recommended by:
    BarackStarObama, jamess, Dirtandiron

    "TEABAGGER=Totally Enraged About Blacks And Gays Getting Equal Rights."

    by second gen on Thu Dec 22, 2011 at 06:49:25 PM PST

    •  UPS is union (1+ / 0-)
      Recommended by:
      johnny wurster

      They can flip off anybody they like - or don't like.

      Am I right, or am I right? - The Singing Detective

      by Clem Yeobright on Thu Dec 22, 2011 at 06:53:34 PM PST

      [ Parent ]

      •  union (2+ / 0-)
        Recommended by:
        jamess, second gen
        UPS is union
        They can flip off anybody they like - or don't like.

         I don't know much about delivery companies like that. But if they have a written policy about things like that, I would think they can discipline him. I doubt there's any union contract anywhere that includes the right to give the finger.

        Where are all the jobs, Boehner?

        by Dirtandiron on Thu Dec 22, 2011 at 07:09:50 PM PST

        [ Parent ]

      •  I like our UPS driver (5+ / 0-)

        he is considerate, he knows that my other half is disabled and waits patiently at the door, always pets the dog and talks to the kids if they're with their father. If he sees us outside he'll wave, or stop and say hi if he has time, and if he has something he'll try to catch us before we go in to save both our time.

        Also our USPS driver brought my Christmas cards to the door because he said he noticed the wheelchair ramp and didn't want us to have to walk all the way up to the office to get them.

    •  I had a driver who once got so annoyed (7+ / 0-)

      at the slow pace that a private, mechanical driveway gate opened at a home in Beverly Hills, that upon leaving after making his delivery he kicked at it so vigorously and repeatedly that it broke.  He drove away, and 3 hours later I got the phone call from the home owner that had the whole episode captured on a security camera.

      It was his 3rd complaint of something not quite that destructive, but equally hostile, rude and stupid.  I fired him.

      "By your late thirties the ground has begun to grow hard. It grows harder and harder until the day that it admits you.” Thomas McGuane, Nobody's Angel

      by Keith930 on Thu Dec 22, 2011 at 06:54:23 PM PST

      [ Parent ]

    •  that looked like a Zappos package, (1+ / 0-)
      Recommended by:
      Dirtandiron

      probably just shoes.  Not as sensitive as a monitor, though.

  •  FedEx used to be a good, reliable company. (1+ / 0-)
    Recommended by:
    jamess

    Now I wouldn't use them unless they were the only alternative.  Their customer service has gone straight to shit over the past few years.  There are still some good employees out there - if we get one of the regular drivers in our area, they're great.  But anytime there's a fill-in, we have problems.  And if we have problems, that means we have to endure the hell that is their "Customer Service".  My blood pressure is rising just thinking about it.

  •  Reality is (11+ / 0-)

    these are hard jobs. Particularly this time of year.

    I was a United States Mail Carrier for 14 years, I was union and they had to treat me somewhat right. My own delivery route averaged 90 parcels a day. The UPS guy covered all of the territory of our 5 mail routes or 225 miles.

    This time of the year I would be doing 12 hour days 6 days a week I would see him still doing his route on my way home at 8 pm with many miles yet to go, he started before I did in the morning.

    At least some of the delivery companies, I believe but am not sure Fed Ex is one, pay by the piece. They set the piece rate by a time they say it takes to deliver a parcel which is always impossibly short. This saves the company a ton of money and makes for long days exhausted and careless workers who on some days don;t even make minamum wage.

    Do not kid yourself by thinking these are easy jobs, they are long, hard, dirty jobs with a mountain of heavy lifting. Delivering mail was the hardest job I ever had,given I have also worked on fishing boats in Alaska that is saying something.

    It is the heart that makes a man rich. He is rich according to what he is not what he has -Henry Ward Beecher

    by PSWaterspirit on Thu Dec 22, 2011 at 07:00:27 PM PST

  •  I just noticed that snowflake icon on the YouTube (1+ / 0-)
    Recommended by:
    jamess

    player.  Snow fluffies on demand!

    Whee!!!

    Mitt Romney has Bain Damage.

    by here4tehbeer on Thu Dec 22, 2011 at 07:01:22 PM PST

  •  Due process is so inconvenient. (3+ / 0-)
    Recommended by:
    jamess, ladybug53, Dirtandiron
  •  Ever hear the story of how due process saved KO's (3+ / 0-)
    Recommended by:
    jamess, ladybug53, Dirtandiron

    job, back when he was just an average working man?

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