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This is pathetic.  I'm beginning to give more credence to the complaints of the web site being really poor.  Surely someone has successfully enrolled?  I want to make it clear here that I'm in Florida (cringes), so I'm using the federally-run program.

A log of my Healthcare.gov experience.

10/6/2013  waiting, waiting.  Eventually managed to register. Email verification email went to junk folder.  Retrieved it and clicked on link.   Evoked Firefox - on which I limit Javascript.  Copied link to Safari, and it returned "Success!" - then threw me back to the Wait page.  Eventually, it threw up signin page.  Entered userid and password, first got "Authenticating ... please wait", then "Downstream error", which is a technical error message that the general user should never see.  Apparently, someone was too lazy to do decent error processing.    

10/6, 15:12 PM Eastern.  Futzed around a bit, tried to log in again, and got SYSTEM IS DOWN AT THE MOMENT.

10/6, 17:10, Log in.  "We're busy".

10/7, 8:32, log in.  Downstream error.
10/7, 10:52, log in.  We have a lot of visitors on the site right now.  (I expect it will eventually make its way to an actual error).
10:7, 11:29.  Yep.  Downstream error.  

I'm really beginning to wonder how many people have actually managed to enroll in a plan.  Bueller?  Bueller?
Poll

For those who definitely want to enroll, or may enroll if it seems a good deal, where do you stand?

2%4 votes
14%22 votes
6%10 votes
1%3 votes
3%5 votes
15%24 votes
23%37 votes
17%28 votes
14%23 votes

| 156 votes | Vote | Results

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Comment Preferences

  •  Tip Jar (2+ / 0-)
    Recommended by:
    forgore, bajadudes

    I am become Man, the destroyer of worlds

    by tle on Mon Oct 07, 2013 at 08:54:52 AM PDT

  •  I decided to be generous, (2+ / 0-)
    Recommended by:
    shaktidurga, bajadudes

    and voted that I'm "stuck in the application process".  Not sure that's correct, since I can't even log in.

    I am become Man, the destroyer of worlds

    by tle on Mon Oct 07, 2013 at 08:59:25 AM PDT

    •  Me either (1+ / 0-)
      Recommended by:
      shaktidurga

      I have seen all the errors noted above, plus "The information you entered isn't valid."    Tried Chrome on Linux and W7, and even (shudder) IE.

      And the 800 number just eventually hangs up.   I have done corporate IT development for 40 years, and know all about web scaling.  There is no excuse for this shoddy behavior.

      •  Yeah it's surprising (1+ / 0-)
        Recommended by:
        Kimbeaux

        Obviously there is a scalability issue but when you get down to it, this isn't (or shouldn't be) rocket science. Essentially the process just involves entering a series of forms and submitting them, right?

        Time for an intervention. Get the people who did Obama's campaign site to step in and rebuild it.

        FWIW, Washington exchange seems to work fine. You don't even need to sign up to see the plans. Just enter your age and approximate income, and they show you a list of plans and prices. As it should be.

        Apparently nothing will ever teach these people that the other 99 percent of the population exist. —George Orwell

        by ukit on Mon Oct 07, 2013 at 09:20:52 AM PDT

        [ Parent ]

      •  oh and (0+ / 0-)

        when you DO get thru on the phone they have no information about plan offerings.  they just do login help.

        •  Agents no better off (0+ / 0-)

          Just got off the phone with a regular insurance agent and they do not know what the plans are either for Florida.   They have the same problem accessing the federal Marketplace, and have not yet received the plan information direct from the insurance companies.

          Yes, filling out the form is easy, and listing all the plans is easy.   Doing it for variable numbers of simultaneous requests up to millions without bogging down is a Google-scale difficult problem.   The problem is well understood by those who do it, but not so understood by people who just think they know how to do it.

          •  Plus handling and maintaining the identity (0+ / 0-)

            and financial assistance data and managing multiple ways to handle premium payment not to mention maintaining the status and progress so the person knows where the hell they are when they have to log back in.  

    •  Well, that's how far I got a couple days ago (0+ / 0-)

      before I reverted back to being unable to log in.  What I find most odd is that every error out is different.  Some have nice graphics, others are simply blank pages with a few words, such as the 'Downstream error'.  It's like the site was built by different teams of coders who didn't simply use the same error code library.

    •  I get "Authenticating" then "Downstream Error - (0+ / 0-)

      E501"

      That's as far as I get.  I was generous too and voted "stuck in the application process."

  •  I Don't Think The System Is Up Yet (1+ / 0-)
    Recommended by:
    tle

    "Don't Let Them Catch You With Your Eyes Closed"

    by rssrai on Mon Oct 07, 2013 at 09:03:54 AM PDT

  •  System seems to be working a lot better today (5+ / 0-)

    As of noon eastern.  You can also call in as well.

    Global Shakedown - Alternative rock with something to say. Check out their latest release, "A Time to Recognize": Available on iTunes, Amazon, Google Play, Spotify and other major online music sites. Visit http://www.globalshakedown.com.

    by khyber900 on Mon Oct 07, 2013 at 09:08:37 AM PDT

  •  A couple of observations... (7+ / 0-)

    First, traffic to the site is many times greater than was predicted.  We're not talking slightly greater; we're talking on the magnitude of ten times or more greater.

    Second, IIRC the Republicans did what they could to futz with the funding for website development.

    Hang in there, it will get better.

  •  In Florida (7+ / 0-)

    finally got the login, it works great. I completed the application, but for some odd reason, it kept telling me I was answering "security questions" wrong--even though I damned well was not, they were MY answers that I created. The option I was given then was to scan a pic of my drivers license or other state issued picture ID and upload it to the site.

    So I did that. They did acknowledge receipt, but we'll see how long it takes to go further. Keep trying--I know it's frustrating, but you WILL get there.

    This all started with "what the Republicans did to language".

    by lunachickie on Mon Oct 07, 2013 at 09:14:01 AM PDT

  •  There was a diary posted yesterday where ... (5+ / 0-)
    Recommended by:
    88kathy, Wee Mama, JVolvo, roses, Catte Nappe

    a Kossack from Ohio (which has a federally-run exchange) signed up Sunday morning with no problems.  The problem does seem to be with more traffic than anticipated, since the person who posted the diary signed up at about 7:30 am on Sunday, when I expect there are relatively few people trying to access the site.  There were a number of people who posted comments who had also been able to sign up.  Here is a link to that diary:

    http://www.dailykos.com/...

    Bin Laden is dead. GM and Chrysler are alive.

    by leevank on Mon Oct 07, 2013 at 09:37:05 AM PDT

    •  As Colbert put it: the website for the evil (2+ / 0-)
      Recommended by:
      awcomeon, shaktidurga

      Obamacare that no one wants is bogged down because of all the people coming to the website for Obamacare (rough paraphrase).

      We'll get it.

      As of 9pm 8/30/13: RETIRED Pie Warrior. Substance over Sh*t Flinging (as best as I am able) ~ JV

      by JVolvo on Mon Oct 07, 2013 at 10:15:44 AM PDT

      [ Parent ]

  •  Has anyone thought about rethug attacks on the (1+ / 0-)
    Recommended by:
    forgore

    website?  If there is 10 times the expected amount of traffic on the website, maybe there are a barrel of rethug monkeys banging on the site trying to make as many errors or whatever to overload the site.  They could also be attempting a slow motion DOS attack, where they are not trying to crash the site just load it down using scripts that people can run on their own PCs that won't look like a normal DOS attack just heavy traffic.  If I were doing this site, one of the first things I'd do is make the user enter the weird random distorted letters/numbers to prevent bots from attacking a site.  I personally have no reason to go to healthcare.gov, but I would expect the rethugs to be doing everything they can to mess up the works including crashing the site and doing whatever they can to make it look bad.  There must be a way to investigate this.

    "War is Peace, Freedom is Slavery, Ignorance is Strength", George Orwell, "1984" -7.63 -5.95

    by dangoch on Mon Oct 07, 2013 at 10:20:14 AM PDT

    •  I have wondered whether there are DDoS (0+ / 0-)

      attacks by the rightys.  I do think there's a lot of pent up demand and that's most of the problem, but I wouldn't be surprised if DDoS's are also part of the problem.

      (And I do have to go to healthcare.gov as my state is One of The 36.)

  •  I have been trying for 7 days now (0+ / 0-)

    At all different hours including 2-6 AM EST.  I have had an account on the site for several months.  

    Starting on Oct 1st I was no longer able to log in.  Last week I mostly got downstream errors or the message that I was not supplying the right login info.  

    Even though I know I was using the correct password I went ahead and clicked on the forgot password link and it did send me a validation link with the correct username imbedded in it.  Upon clicking that I get the page saying please wait, there are a lot of users.  

    Eventually it defaults to "We weren't able to process your request because we couldn't find a Marketplace profile that matched the information that you provided."  And has been doing that since about Oct 4th.

    At this point, One week since launching, I find it hard to believe it's all traffic related given that I en get up and try at all hours of the middle of the night.

    I live in NC and must use the Fed site since our fucked state govt has opted out of creating their own site.

    Anyway that has been my experience so far.

    He died with his potential intact.

    by bajadudes on Mon Oct 07, 2013 at 01:17:02 PM PDT

    •  Uh oh. (0+ / 0-)

      I don't like the sound of that:

      At all different hours including 2-6 AM EST.  I have had an account on the site for several months.  

      Starting on Oct 1st I was no longer able to log in. Last week I mostly got downstream errors or the message that I was not supplying the right login info.  

      Discouraging, to say the least.  Even if it is because of traffic, why has it still not been resolved?

      I am become Man, the destroyer of worlds

      by tle on Mon Oct 07, 2013 at 02:35:57 PM PDT

      [ Parent ]

  •  It's Not Rocket Science..... (0+ / 0-)

    Go to your state ACA site.  The apps are being processed quickly & successfully.  Not....to....worry.  You have months & months & months.....care starts January lst.

    Today is October 7th, is it not?  

    •  "Go to your state ACA site..." (1+ / 0-)
      Recommended by:
      bajadudes

      Not an option for those of us whose states have chosen to default to the federal marketplace, unfortunately.

    •  I dont get it when folks post what you have (1+ / 0-)
      Recommended by:
      tle

      We don't all have the fortune to live in a state that has a state run ACA.

      My job went from FT to 8 hours per 2 week pay period.  I essentially lost the $537 monthly subsidy that my employer provided.  I have a family and need to plan what to do.  The open enrollment period at that job starts on Oct 14th and runs for about 30 days so I need to start making some decisions and to do that I need to start looking at all my options.  

      Yes I have seen the spreadsheet that shows what the plans are in NC in my county but it does me little good when no one can tell me exactly what my subsidy and hence final cost will be.

      How about some sympathy for people that need to make a plan and are sick and tired of living the rollercoaster of uncertainty that last min planning puts you on.

      I knew this change in employment status was coming and me and my wife have been worried sick about it's implications.  I previously have tried to explain and re-assure her that we will be able to find affordable options on the new website so that we can make a plan.  That's not happening right now and my decision making window is closing.

      Do I sign up for expensive insurance during my employers upcoming open enrollment period,  do I take a chance and go without if the fed plans really will save me a lot of money.  Do I take the ridiculously expensive COBRA option.

      I would like to plan a nice stable intelligent transition to a health care option. I was really counting on October 1st and hoping that I would be able to do that and relieve some of the stress that my situation has put on my family.

      It has been a week and the site is unusable for me.  If this site were a republican led effort we would be eviscerating them and mocking them on the front page at this point.

      He died with his potential intact.

      by bajadudes on Mon Oct 07, 2013 at 01:49:23 PM PDT

      [ Parent ]

      •  Totally Appreciate Your Concern....Been There Too! (0+ / 0-)

        The sign up period is now, but your care wouldn't start until January lst.  That's when the new
        plans start.  To bridge the gap until January lst, perhaps you could get a bare bones catastrophic policy to cover your family.  You would have a high deductible but you could reduce that monthly premium.  Are you eligible for Medicaid?  

        There are 17 states which have opted out.  A number of Republican states don't call it Obamacare.  They are running their own exchanges under a different name, but it
        is still Obamacare.  

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