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Is it possible that AT&T does not have enough channels of revenue yet? We all know that the fast lane they and other big telcom companies are pushing for is just about making more money from the same services they are already providing. The nature of business is to profit after all and there is nothing wrong with that. I am not able to explain why AT&T thought it would be ok to get into the business of spamming their own customers. Details under the orange knot work.

I have been an AT&T customer of some type for nearly 40 years, I have an SBC global email address I have been with them as an ISP so long. They are not however appreciative of long term customers or the consumer in general, they would not be pushing the fast lane or tea party candidates if they cared about us.

On 5/15/14 I made my morning pot of coffee ( fair trade coffees with a cause) and logged on to my computer to go through my email and of course wade through the spam that we all come to expect. My regular Yahoo mail account was the same as always, the next email account I check is an AT&T/Yahoo account linked to my ISP. There was a notice saying I now had a "New" and "Improved" account. The last time there was a big change a few years ago they had added the side bar with the endless changing ads which I hated at the time but have given up on ever being able to change. I did try and get it changed but you of course can imagine how far I got with that.

Now for the part that has me angered. The very first line of my inbox that would normally be my first message is now spam. It is a line that changes if you change pages or come and go from the page for any reason. Where you would normally have the box that you can check in order to delete a message or take other actions there is a "$", how fitting that they don't even attempt to hide the reason for this annoyance. At the end of the line where you would normally see a time stamp is the word "sponsored".

AT&T is not acting in the best interest of myself or other customers by now "sponsoring" spam instead of helping to block it. I spent 45 minutes with customer service rep "robert" trying to help me get rid of it. There is no tool, no option. I can't understand what AT&T thinks my reaction should be, I doubt they care. What do you think?

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Comment Preferences

  •  in other breaking news, water is wet (0+ / 0-)

    Politics is like driving. To go backward put it in R. To go forward put it in D.
    Drop by The Grieving Room on Monday nights to talk about grief.

    by TrueBlueMajority on Fri May 16, 2014 at 10:22:05 AM PDT

  •  It is becoming more inconvenient to use (1+ / 0-)
    Recommended by:

    but so is my hotmail account with its sidebar of ads.

    Very annoying.

    Character is what you are in the dark. Emilio Lizardo in Buckaroo Bonzai

    by Temmoku on Fri May 16, 2014 at 10:35:11 AM PDT

  •  Try using Thunderbird (2+ / 0-)
    Recommended by:
    cotterperson, jayden

    as your email client. That way you won't see that annoying advertisement.

    Here's a link to a page that tells you how to set it up to use IMAP with your Yahoo email.

    You can still access your Yahoo email account via the web while having copies of all your email on your own computer.

    My invisible imaginary friend is the "true" creator

    by Mr Robert on Fri May 16, 2014 at 10:35:21 AM PDT

  •  The joke's on ATT. I never check my ATT email. (0+ / 0-)
  •  You're right. AT&T has no respect for customers. (0+ / 0-)

    Their customer "service" is the worst.  You're better off just randomly looking for solutions on the internet.

    " Armageddon could be knocking at my door. But I ain't gonna answer that's for sure." - Kristian Bush, Jennifer Nettles, Kristen Hall

    by rustypatina on Fri May 16, 2014 at 11:34:44 AM PDT

  •  Had to use the "d" word (1+ / 0-)
    Recommended by:

    and I don't mean Democrat.

    I was, emphasis on was, an AT&T customer for 28 years through all the name changes, anti-trust lawsuits, and other crap. But, I stayed because it was convenient. I didn't want to change my phone number of 18 years, or my e-mail address of 14 years.

    But, after nearly a year of a screwed up bills for my internet service, always to their benefit, I'd had enough. A regional provider had moved into my area (the 10 year moratorium on anyone but AT&T or Adelphia being able to do business here had passed) so I got online and switched my business.

    But, you can't dump your AT&T account online, at least not in my area. So, I picked up the phone and, long story short, I spent the better part of 45 minutes trying to terminate my account. After going around and around and around, telling their customer rep that there really was nothing they could do to keep my business, I finally put it in the simplest terms I could.

    "I don't do business with douchebags."

    Yup, I used the "d" word and put an end to the call. I could hear her shock over. Yes, I realize she's just an employee, but she was pushy and bordering on rude.

    You have to place it into context. I actually am old enough to be someone's grandma. Might have helped if I had kids, but I'm old enough anyhow. Grandmas aren't supposed to talk like that, LOL.

    They are now trying to extort $100 from me for a DSL modem I'd already paid for.  Fat chance of that bill being paid.

    I don't pay douchebags either.


    "When injustice becomes law, defiance becomes duty." Bill Moyers

    by Ninepatch on Fri May 16, 2014 at 11:36:53 AM PDT

  •  Is it att or yahoo email? (0+ / 0-)

    Is it an email?  Do the logos show it as yahoo email?

    The most important way to protect the environment is not to have more than one child.

    by nextstep on Fri May 16, 2014 at 12:18:43 PM PDT

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