I am starting a website to expose NetZero for the company it is. As soon as I've registered that site, I will post any e-mails that I've recieved up to that point, and I will open up a blog so that users can post their stories directly.
This started out as a small matter. I wanted to cancel my account, but to get to the cancellation number, you have to login. I had only used NetZero for 2 weeks, then got Verizon Wireless (can you say 48K? - unless you absolutely, positively have to have wireless away from a WiFi point - don't do it).
So, I e-mail customer service on Nov 30, 2005, stating my problem and asking for my username/password - and I e-mailed from the e-mail address on file with them.
hers me.
(more below the fold - plus a survey)
On Dec 1, I got an e-mail back, stating that a billing person would contact me 'shortly'. So, I put it out of my mind, assuming that the contact from billing would resolve things. On Dec 23, they charged my credit card for yet another month. Finally, on Dec 25, I got through to customer service - on the phone - to cancel (I had remembered my username). Of course, they wouldn't refund my Dec. billing, even though I had not used the account since the last part of October.
If NetZero had not lied about getting back to me, you would not be reading this. Do not trust anything they e-mail you, and be sure to record all conversations. I am cancelling the credit card I had charged the account on because NetZero has proven untrustworthy.
Yes, this is much ado about very little, but I'm just fed up with being ripped off.
Stay tuned, as I have told them about this blog and what I'm doing. I intend to sue them (no, money is not the issue and yes, it will cost way more to sue them that the Dec payment - way more); it is the principle, not the princpal, involved that bot