There's a reason car dealerships and their sales people have a certain and sometimes unsaid reputation in the consumer world. Many are notorious for various dubious tactics used to close a deal at almost any cost. Many view the consumer as prey when they walk onto the lot and the game is on...
Congress needs to step up to the plate against these guys and back the consumer from left to right, back to front and top to bottom. Entertaining the Brownback Amendment in conference is ludicrous and it's unfortunate protections were not even part of the House version.
Not only is the Auto Industry at the vary least needed to be included in the Financial Reform Act, further protections including the Arbitration Fairness Act HR: 1020 is long overdue.
Case in point is the current arbitration hell that currently exists now into the 4th year involving Mossy Toyota of San Diego.
A noticeable vibration during the test drive, they assured as simple fix to the idler and promised to do so. After failing at two attempts they said thats the way it is refusing any refunds or exchanging a like vehicle at no extra cost.
A well known reputable auto industry investigator determined that the car was once submerged in water. It was a bona fide Flood Car. Rusting from the inside out and showing signs of electrical arching. As if that was not bad enough, it was once in a rear end collision. Legal representation was made after this discovery.
Now, not only did the dealer refuse to make things right in the first place over the many repeated visits in the first few weeks of owning the car, one would think the revelation of a Flood Car being sold off their lot they would jump up to the plate and "take care of business".
No, No...Instead they choose to hide behind a mandatory arbitration agreement and screw the customer. Good, real good.
Please see the video.
Used car nightmare -- Mossy Toyota
Complete Story:
Mossy Toyota of Pacific Beach Sells Previously Wrecked and Submerged Flood Car and Stands By It.