...and it was actually a nice apology. Plus they offered the ladies a free 50 person car and will give their staff diversity training.
“The Napa Valley Wine Train was 100 percent wrong in its handling of this issue,” said wine train chief executive officer Anthony “Tony” Giaccio. “We accept full responsibility for our failures and for the chain of events that led to this regrettable treatment of our guests.”
This is a nightmare for the Wine Train. They are in a customer service industry and they dealt with a disagreement among passengers in the worst possible way.
They learned a hard lesson. I hope it is over now. I haven't seen a response from the Book Club.
http://ww2.kqed.org/...