Diane Ravitch. Her name should live in Golden Lights. Her credentials, research, books and her ideas are legendary, and her blogging about education, policy, democrats, and the current pResident is always SPOT on.
Today, this:
“I canceled my [FedEx] account. The representative didn’t say, “sorry to lose your business” or anything else. She just said, “It is canceled. Goodbye.”
A small act, but if 1,000,000 other customers did the same, FEDEX might actually “CARE.”