Call it the Facebook user paradox.
Leviathan social network Facebook says it is all about connecting people no matter what.
If you swallow and follow that logic you might be forgiven for concluding that Facebook’s workforce - top-to-bottom - would be super open and connected, swimming amongst their billions of users, connecting and being connected.
Nothing could be further from the reality when dealing with Facebook.
Facebook users ARE the product NOT the customer. The Facebook user is NOT Facebook's customer. At Facebook users are for using, they exist for data exploitation.
Facebook is the complete antithesis of “user” friendly or “customer-centric” businesses that feeds on the direct, personal, human interaction. Facebook is the anti-Nordstrom. When it comes to the Facebook user, Facebook isn’t just low-service or poor service – it’s NO service whatsoever.
That is unless you want to spend money on advertising to say – influence and election in a nation outside the USA – Facebook is much more accommodating. Facebook is also more than happy to relentlessly pursue its typical users to create expensive advertisements on the site as a way of “Boosting” the popularity of a Post, for example.
Always reactive, there is little evidence of Facebook ever averting a major issue with some sort of open and progressive feature or policy. Facebook is always contrite, promising to do better once it gets caught, once information about 87 million “users” has been stolen (or was it given away or was it freely available?), once an election has been stolen.
As this article was being written, yet another example...
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