On the afternoon of December 19th, 2009, I drove to a cross country ski area 7 miles from my house. I parked and went out for a ski. On the way back to the parking lot, I smelled something nasty. Then I saw smoke and a fire truck. As I got closer, I noticed that the firefighters were hosing down my car. We bought our car at the end of August. It was a 2010 Prius, and yet it never made it to 2010. That was a bit of a shock, but it does not compare to the unprofessional, unethical, and, I would argue, illegal response from Toyota. After a joint inspection between Toyota and our insurance company, a representative of our insurance company informed us that it had been determined that the cause of the fire was a faulty inverter. Foolishly, this led us to believe that Toyota might honor the car's warranty. After a month of Toyota hiding behind a facade of phone operators at their so-called Customer Experience Center, we learned tonight that they have another agenda.
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