Hi,
Anyone take on Geico and actually get them to pay a car insurance claim? Because I could use some advice. If they tell me one more time I could always file a claim with my own insurance company I'll scream! (Actually, I've already screamed. It didn't help.)
A Geico client hit my son in a parking lot 10 days ago, freely admitted fault and the police report clearly says it was the Geico's client's fault. Ten days later, the car is still sitting at the place where it was towed, no claim approved, no repairs started, no rental car for my son.
Excuse after excuse and five times -- five times -- the Geico lady telling me I always have the option of filing the claim with my insurance so they can pay, I don't know what to do next.
It's one excuse after another. They need this. They need this. They didn't get this. They can't get their client on the phone. They haven't accepted fault. This report wasn't right. Her supervisor isn't in to review the claim, and then she isn't in.
Oh, and my favorite, "We process claims quickly and fairly."
This on the 10th day after the accident.
This happened in South Carolina, but the claims office is in Georgia. I've downloaded the paperwork to file a complaint with the SC Insurance Commission, but now I'm not sure if I need to go there or to Georgia. The girl who actually hit him and has insurance through Geigo lives in South Carolina.
My insurance company says this is a favorite game Geico plays -- delay long enough and maybe get out of paying a claim, or at least get to keep your money a little longer because the person hit actually files with their insurance company out of frustration and their insurance company goes after Geico later to recover the money.
One of the cops I talked to laughed when I said the word Geico -- he's very familiar with their game.
Does anyone have any ideas? I'm not dying to shell out the $500 deductible to my insurance company and then wait forever for them to go after Geico.
Surely there has to be something we can do other than that. It's only $3,500 in damages. Not worth hiring an attorney, as I'm sure they know, and doing that would only cost me money in the short-term.
There has to be something to keep Geico from getting away with treating people like this.
(Oh, and their famous, we're here 24-hours a day? Forget that. The claims person leaves promptly at 4:30 in the afternoon.)