Just a quick warning. This company is a scam.
They are offering a $9.95 "free trial" of an e-cigarette. The product is crap, and when you try to call to "cancel" you will be on hold for hours. I tried for 2 weeks to get through to customer service. Then an unauthorized charge for $99.95 appeared on my account from them.
It gets even more interesting on the flip....
I finally got through by pressing "1" for "New Sales" instead of "4" for "Cancellations." The lady asked me to "prove" I had called before! She claimed that even if I had merely been on hold for a minute, they would have a record of the call on their system and she had no record of my previous calls. I pulled up my cell phone "dialed calls" since I had last tried to call just last night and......it wasn't there. I looked on my Verizon phone records....no record there either.
Now I was stumped and starting to wonder if I was going crazy. Then, on a hunch, I called them again, was on hold for a while, then hung up. Bingo. My PREVIOUS call, just 15 minutes earlier, did not show up on my cell. I did it 6 times, and each time, the previous call(s) were gone and only my MOST RECENT CALL showed. I tried it on another cell phone. Same thing. Can anyone explain this?
Sadly, I found out too late that there is a long list of complaints against this company. Even people who said they got through and supposedly "cancelled" said the company continued to charge them. I'm filing a Paypal dispute (the agent said it looked shady) and now I must also get a new credit card to prevent future charges.
So the scam is:
- Lure you in with a $9.95 free trial that you must cancel.
- Make it difficult or impossible to cancel within the 10-day time period.
- If you do ever get through, claim you never called before and ask you to "prove" you have called previously.
- Somehow (I have no idea how), erase the records of your calls to them.
- Charge you $99.95 for a product that's worth about $30.00 max (if that).
- Keep putting charges on your card until you cancel your credit card!
Caveat emptor, folks.