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I bought a Samsung Galaxy IIS through Credo Mobile, a company whose philosophy of promoting causes and encouraging citizen activism I support.   However, the experience of getting this damned phone up and running consisted of a 40-hour ordeal running between Saturday, June 9 and Sunday, June 10, punctuated by multiple hang-ups by customer service reps, wrong advice, dropped calls, poor data transfer from BlackBerry-held data to the Galaxy IIS, rude customer service reps, incompetent customer service reps, mysterious self-deactivation of my phone twice in a 48-hour period whereby I could not HEAR any phones that I had dialed ringing, or their outgoing messages, or, heaven forbid, any people who may have picked up their phones and were speaking.  My memopad of data had to be transferred to a Google account, and then to my new phone, only to look now like an ill-formatted spreadsheet instead of the simple listing of information I had entered into my BlackBerry.  All my distinct "memos" of information (lists of books I want to read, lists of movies/DVDs I want to get, my mother's medical history and listing of doctors and pills, passwords for every damn device and credit card I own, places I want to visit, and the list goes on and on and on.....basic information, alphabetized in simple, easy-to-access and easy-to-read lists), has now been dumped into a lousy spreadsheet (I usually love spreadsheets...I'm a database marketer, for heaven's sake; but, this information doesn't belong in a spreadsheet) that is not in the least bit user-friendly.

I am complaining about Credo because their rep NEVER expressed that the data transfer would be troublesome (after I had asked him if it would be).  I am complaining about Credo because it took them 48 hours, after MULTIPLE, MULTIPLE reps, to figure out how to transfer my contacts, memos, and tasks to the new phone.  I am complaining about them because I had several times waited up to 42 minutes just to FIRST speak to a person.  I am complaining about them because, after my phone was SEEMINGLY working find by the 50th hour, it had decided to deactivate, out of nowhere, twice.  

I am complaining about JCP.com because they have not alerted their customers that they are in the midst of redesigning their website, and that their own customers, who might like to do the responsible thing and pay their bill online and on time, will need to access their site through a completely different link on their home page....one that does not even say anything in the realm of "paying bills online".  I am complaining about JCP.com because, in the event (which I would hazard a guess to be happening 99% of the time) customers hit the old link and try to enter their email address and password, where it says to do so, all that comes up is the message that you are entering the wrong "sign on" (e.g., JCP is telling you that you don't REALLY know your own email address.  You are wrong.  Enter something else that is your email address).  They don't bother offering a pop-up message THERE saying, "oh, please return to the home page and click on the NEW portal that will give you access to your own online account".  No, these paid professionals who call themselves web designers have not managed to figure out how to create a user-friendly "experience" as the marketing world loves to coin every touchpoint customers use.  

I have been looking for a new job for quite some time now.  It mystifies me how these damn incompetents are working, and why I can't find a better job while I still have one....supposedly the only way to find a job is to still be working while you're looking for a new one.  In turn, I don't know how unemployed people will ever work again...but that is a topic for another article.  My purpose here today is to tell everyone to boycott Credo.  Their spirit is in the right place, but their techies don't know what the hell they're doing.  And boycott jcp.com.  If those a-holes don't know how to design a user-friendly website, they don't deserve to be in business.  Particularly when their name is now "jcp.COM".  And, boycott any and every company that has LOUSY customer service.  By saying this, I recognize that I am basically telling Americans to boycott 98% of the businesses that are out there today.  But who cares.  I'm basically hoping for complete entropy at this point.  This country has now become a full-blown plutocratic, Gilded Age mess of a nation.  There are no jobs.  The ones that are out there pay minimum wage, which will never go up.  People with master’s degrees, such as me, can't find jobs in most fields.  People's homes have plummeted in value.  40% of Americans are now in poverty.  FORTY PERCENT.  So it is any wonder that when 40% of a company's market is in poverty, are they really going to care how well they are treated by an incompetent and low-paid customer service representative?

I really have come to despise this country.  I've written articles before on the insanity of Sarah Palin, TeaBaggers, and Republicans in general.  But Obama hasn't taken that party to task one iota.  I'm finding less and less reason to vote in November.  People might say I will have no reason to complain if I don't vote.  My president now and this country in general haven’t given me much reason to care about what happens to it at this point.  If I won the lottery, I'd take the first plane to Denmark, and never return.  The Danes KNOW how to build a fair, HAPPY, almost fully-employed society.  Our country has decided to slide down the ranks on just about every damn quality-of-life measure.  It's not a country I've been proud of for years...and my lack of pride has turned into sheer hatred for most of it.

Sun Nov 11, 2012 at 7:42 PM PT: For SKOHAYE'S information, I come off great in interviews.  That's why I've had multiple offers in the past six months alone.  That's why I have been videotaped for my interviewing style by corporate marketing departments for several companies.  

I have no idea where you're connecting my so-called "rant" about the very poor service offerd by both jcp.com (in terms of their LOUSY website. And, for the person who apparently went to it and had no problems....you didn't try it six months ago, before I even wrote this blog), and Credo.

And to the person who said "I always get good service from Credo". That's like OJ's first idiot wife saying, "he never hit me".  Just because you haven't received terrible customer service doesn't mean other people haven't.  Take a course in logic....maybe you'll better understand my argument and my facts.

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Comment Preferences

  •  If you want to talk about the gross (5+ / 0-)

    injustices occurring under austerity, that's good.

    If you want to talk about how far above America more socialistic countries like Denmark are in terms of respecting human dignity and fostering well-being, go for it.

    If you want to relate frustrations that have to do with your customer service experience, I guess you can do that too.

    The way you've mixed this up, especially how you went into great detail on the third part and sort of jarringly segued into the other two, kind of sounds like the reason you want to leave this country is because you had to hunt for the link to pay your JCPenney bill on their site while it's under reconstruction.  And that came off a bit "first-world problem".

    Just some advice.

    The bourgeoisie had better watch out for me, all throughout this so called nation. We don't want your filthy money, we don't need your innocent bloodshed, we just want to end your world. ~H.R.

    by chipmo on Wed Jun 13, 2012 at 11:57:38 AM PDT

    •  Missed my point (0+ / 0-)

      No, the reason I want to leave this country is that the whole thing is pretty much crap today.  Poor customer service is just one of MANY MANY things wrong with this country.  However, it is annoying that we hear politicians talk about how great this country is and how we are number one in everything.  We're not.  Not by a long shot in many, many areas.  And, in addition to birth rates, healthcare, employment, quality of life, work-life balance, vacations, benefits, income inequality, transportation, infrastructure, and a host of other issues, this country sucks.  Poor customer service is just another "thing" that Americans have to endure every day.

      •  I didn't miss your point. (5+ / 0-)

        I got it completely.

        MY point however is that mixing up 3.5 big paragraphs of detailed complaints about customer service with 1.5 paragraphs of complaints about the death of democracy and the social contract in this country doesn't really make for a compelling diary.  I'd love to see you expand the points that were behind the end of the diary.  I'd be inclined to read that, but not so much after reading the previous paragraphs of ranting about mild inconveniences.

        The bourgeoisie had better watch out for me, all throughout this so called nation. We don't want your filthy money, we don't need your innocent bloodshed, we just want to end your world. ~H.R.

        by chipmo on Wed Jun 13, 2012 at 12:29:46 PM PDT

        [ Parent ]

  •  Oh, and wait til you discover how long (3+ / 0-)
    Recommended by:
    jfromga, New Rule, PhilK

    the battery lasts.  Tip:  keep charger with you at all times.

    Samsung Galaxy is a piece of crap.  I know because I own one.  

    I can't comment on U.S. customer service or on JCP.com.  And, ultimately, while it's satisfying to vent here, it ain't the place for it.

    •  Huh... (0+ / 0-)

      I had only READ good things about this phone.  But, i am noticing the short battery life.  What's with that???  The screen on the BB was far too small, and, it had very poor coverage.  Very slow to get the internet.  The Samsung does have very quick access to the Web, which I like.  But, I'm done getting another phone for about four years.  I've had it with the lost time.  Too frustrating. And, again, customer service in this country sucks EVERYWHERE...dealing with Credo and comcast (who was messing with my email transfer) are just two of the worst experiences.  And to have to deal with them over the same four-day period really sent me into a mini-nervous breakdown.

    •  OT: what about their mp3 players? (0+ / 0-)

      Was considering getting a samsung as a player, but I have no need/desire for a cell phone.

      But dont want to spend $200 plus if the player battery is crap.

      "The future of man is not one billion of us fighting over limited resources on a soon-to-be dead planet. . .I won't go back into the cave for anyone."

      by Whimsical on Wed Jun 13, 2012 at 12:51:54 PM PDT

      [ Parent ]

  •  Sounds really frustrating... (0+ / 0-)

    I have thought about CREDO, but will consider your comments if I ever get around to upgrading my trusty old phone:

    Good Ol' Brick

    The other stuff you mention sounds annoying, too, to say the least. There are many reasons to be pissed off these days. Try to focus on the ones you can do something about.

    Good wishes.


    The important and difficult job is never to find the right answers, it is to find the right question. For there are few things as useless–if not dangerous–as the right answer to the wrong question. -- P. Drucker

    by The Angry Architect on Wed Jun 13, 2012 at 12:04:51 PM PDT

    •  i used to use credo (0+ / 0-)

      back when they were still working assets and, due to the fact that credo uses sprint as its carrier, i was unable to get any phone service in my own home.

      hope springs eternal and DAMN is she getting tired!

      by alguien on Wed Jun 13, 2012 at 12:20:53 PM PDT

      [ Parent ]

  •  bloody hell, get a landline, DSL, and a laptop. (15+ / 0-)

    Landline phones don't give you bizarro-world shitty audio and don't have batteries that go dead.

    DSL is just straight broadband with no crap-a-doodle-doo.  It's not quite fast enough to watch hi-def streaming porn on it, but oh well.  

    And a laptop lets you organize your data so you can actually see what you're looking for on one screen that's typically eight or twelve times the size of the screen on a mobile device.

    Then enjoy being able to sit in one place while you have phone conversations where you can actually hear each other, get your data in applications you can actually use, on a screen you can read without a magnifying glass, and type on a keyboard big enough for human fingers.  That's what I call progress.

    This other stuff that's been driving you batshit crazy is what I call the digital monkey-trap.  "Oooh, shiny!" is not a substitute for "It works!"

    "Minus two votes for the Democrat" equals "plus one vote for the Republican." Arithmetic doesn't care about your feelings.

    by G2geek on Wed Jun 13, 2012 at 12:14:18 PM PDT

  •  I'm glad that you feel (6+ / 0-)

    comfortable enough to share all of that with us.

    Life stinks for much of the human population, problems, large, trivial, life threatening, they just keep happening.  Happy alternatives are theoretical more than practical,  because we take us with us wherever we go.  

    Stop being owned by your things and they will take on less power over your sense of well being.  A phone is useful, it isn't the center of life.  And if you lose control of your life because the phone doesn't work correctly, or customer service is useless, then maybe you shouldn't have put your well being in the keeping of a phone.  Murphy's law applies to sophisticated technology as much as any old fashioned mechanical apparatus.   If all of this fails, save up your money until you can buy a new one, then crush the life out of the phone you hate.  Teach that phone who is boss.

    No offense to web site designers out there, but many commercial websites aren't user friendly, and what buttons mean or where they are located, is not as intuitively obvious to us morans who use the sites as they are to the designers.   KISS.

    As for hating America, apply for a visa, if you get permission from your favorite foreign nation, renounce your citizenship and go.   It is one of the few freedoms we have left, use it soon, they will probably get around to taking that away, too.

  •  That's odd (3+ / 0-)
    Recommended by:
    BlackSheep1, PhilK, Melanie in IA

    I did a google search for "JC Penny bill pay" and the third result down is a log-in page where in big bold letters, it says: "We've upgraded our site! Please click here and update your bookmark/favorites!"
    I think you should stop worrying about small bullshit like your phone and where the stupid bill pay site for JC Penny is and start trying to focus on other things. I can only imagine how you come off in a job interview.

    As chipmo said above, first world problems.

    “We are not a nation that says ‘don’t ask, don’t tell.’ We are a nation that says ‘out of many, we are one.’” -Barack Obama

    by skohayes on Wed Jun 13, 2012 at 01:00:31 PM PDT

    •  So, those of us experiencing "first world" ... (0+ / 0-)

      ... problems should just STFU and take every bit of crap thrown at us because, as 1960s parents used to stay, "there a starving kids in China!"

      Bullshit.

      Problems are problematic, frustrations are frustrating, corporate stupidity / unresponsiveness is angering regardless of one's life circumstances.

      The money changers Jesus threw out of the Temple are back as the GOP, using his corpse as a ventriloquist's dummy. (Hat tip to Kossack "Stuart Heady")

      by WereBear Walker on Wed Jun 13, 2012 at 07:46:57 PM PDT

      [ Parent ]

  •  Wow. (6+ / 0-)

    DEFINITELY let us know when you find a country where the customer service suits you!

  •  Credo treats me great. Never a problem. (1+ / 0-)
    Recommended by:
    wilderness voice
  •  why don't you figure out how much a (2+ / 0-)
    Recommended by:
    wilderness voice, Melanie in IA

    one way ticket is to denmark and sell baked bread at the subway every weekend until you earn enough?

    I'm not being facetious.

    i'm emigrating myself (to canada) and frankly i'll do whatever it takes to get there.

    i realize you're frustrated. and there's a place for venting but at  some point you have to explore solutions or either STFU.

    Can you get a student visa? can you go somewhere where you can get a student visa? can you teach english somewhere? are you willing to workaway for room/board? Seriously, are just going to bitch about the country and never leave or take steps to get out or are you going to try to do something about getting out (if that's what you want to do)?

    (and remember there are a lot of countries that treat their citizen with dignity - and they aint all in europe).

    Less time venting, more time figuring out what to do.

  •  seriously I just looked: $600 one way (2+ / 0-)
    Recommended by:
    Brooke In Seattle, Melanie in IA

    from Washington DC (where I am now) to Copenhagen mid september.

    yeah, I know OW is a "life on the edge" but hey. You want out. 600 bucks will do it.

    if you could earn 600 extra bucks this summer, you're golden.

    here's another resources http://workaway.info. No need for money for room and board. If you're willing to do a bit of helping out.

    or would you rather stay and complain? See, we always have choices. And there are always risks and unpredictability. But it IS possible.

    You could raise $200 a month easily watching people's kids during the summer while parents have to work and can't afford $400 week for day care. Charge $100 week per kid. Watch 3 or 4. Doable. and makes you 1600/month. Buy you freaking plane ticket and GO, man.

    Quit complaining and DO SOMETHING.

  •  JCP's excellent ads featuring same-sex (3+ / 0-)

    couples and their unwavering support of Ellen as their spokesperson far outweigh any inconvenience I've experienced as their site is upgraded. In fact, their strong stance in support of the LGBT community is what led me to start shopping there again for the first time in years, and it means I will cut them all kinds of slack before I'd consider leaving!

    "If you are neutral in situations of oppression, you have chosen the side of the oppressor." -- Archbishop Desmond Tutu

    by life is making tacos on Wed Jun 13, 2012 at 02:15:58 PM PDT

    •  JCP's excellent stand on GLBT issues does ... (0+ / 0-)

      ... not excuse bad website experiences. The intertubz have been around for almost 20 years, major businesses should GET IT by now.

      The money changers Jesus threw out of the Temple are back as the GOP, using his corpse as a ventriloquist's dummy. (Hat tip to Kossack "Stuart Heady")

      by WereBear Walker on Wed Jun 13, 2012 at 07:50:28 PM PDT

      [ Parent ]

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